Implementation practice of electronic administrative services in Ukraine

A major step towards the development of electronic services was the adoption of the Concept of Development of System of Electronic Services in Ukraine in 2016¹, which defines the principal areas, mechanisms, and stages of development of an effective system for rendering administrative and other public services in electronic form in Ukraine. During 2016-2019, the Concept supported optimising the procedures for rendering administrative services, as well as implementing pilot projects to introduce the provision of priority services in electronic form Order of the Cabinet of Ministers of Ukraine No. 649-p “On Approval of the Concept of Development of System of Electronic Services in Ukraine”. (2017, September). Retrieved from http://zakon3.rada.gov.ua/laws/show/718-2013-%D1%80. Ibidem, 2017.. The authors of this study fully agree that the development of the system of rendering administrative services through information and communication technologies directly depends on the development of the system of rendering administrative services in the country. At the same time, both digitalisation and automation of unified and standardised administrative services can increase the efficiency of government bodies' activities in rendering administrative services to citizens [21].

CONCLUSIONS

The authors found that the best ways to stimulate the completion of the key objectives of electronic administrative services in Ukraine are as follows: development of a step- by-step strategy of public authorities on the introduction of electronic services with monitoring of effectiveness and demand by citizens; improvement of the quality of administrative services and their accessibility for citizens and organisations and development of a system for evaluating the quality of electronic administrative services; orientation of public authorities to the interests of applicants; improvement of the quality and efficiency of administrative processes by focusing on the final result; increase in the transparency of public authorities through the introduction of open electronic administrative services; creation of national industry information systems, as well as improvement of administrative processes in public authorities with the use of information and telecommunications technologies; determination of the rights, obligations, and responsibilities of the parties and officials involved in the provision of electronic administrative services; reduction of opportunities for administrative discretion of decision-makers; parallel existence of the centres of administrative services and unified licensing centres with a clear delineation of the scope of their activities, as basic elements of infrastructure of administrative services, which shall perform the confirmation function for documents received by the citizens from the state registers and databases; development of regional centres for the provision of electronic administrative services to extend service infrastructure of interaction between the subjects of the services; reduction of costs in the interaction of citizens and organisations with public authorities through the introduction of e-government; public monitoring of public authorities' performance of their assigned functions.

It was established that there are many legislative and regulatory documents in Ukraine that provide an opportunity to implement various electronic administrative services, for example:

- the Concept of Administrative Reform in Ukraine;

- the Law of Ukraine “On Administrative Services”;

- the Law of Ukraine “On Access to Public Information”;

- the Resolution of the Cabinet of Ministers of Ukraine “On the Procedure for Publishing Information on the Activities of Executive Authorities on the Internet”;

- the Resolution of the Cabinet of Ministers of Ukraine “On Establishment of the Centre of Assistance to Institutional Development of Civil Service”;

- the Resolution of the Cabinet of Ministers of Ukraine “On Approval of the Procedure for Maintaining the Unified State Portal of Administrative Services”;

- the Resolution of the Cabinet of Ministers of Ukraine “On the Implementation of the Pilot Project Regarding the Use of Electronic Display of Information Contained in the Passport of a Citizen of Ukraine in the Form of a Card, and Electronic Display of Information Contained in the Passport of a Citizen of Ukraine for Travel Abroad”;

- the Order of the Cabinet of Ministers of Ukraine “On Approval of the Concept of E-governance Development in Ukraine”;

- the Order of the Cabinet of Ministers of Ukraine “On Approval of the Concept of Development of System of Electronic Services in Ukraine”.

The modern development of the information society determines the widespread use of information and communication technologies in the public administration system, in particular the introduction of e-governance in the field of public administration in Ukraine, within which various governance services are provided. Proper and effective administrative and legal support of access to management services and e-governance in Ukraine is an urgent need in the context of the development of Ukraine as a democratic and legal state, as well as the evolution of civil society, since electronic administrative services, as a modernised process of public administration and the degree of implementation of its tasks, necessitate the activation of research on the legal settlement of this issue.

Thus, a well-built system of electronic administrative services in Ukraine will have a positive impact on the development of the social state with influential civil society institutions, especially on those issues where methods and forms of interaction of public administration bodies with citizens and business entities are of immense importance.

RECOMMENDATIONS

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