Assessment of Professional Competencies: A Regional Model
The problem of assessing the professional competencies of employees. Theoretical model based on the assessment of the subjective conditions of professional deficits, its empirical verification. Analysis of professional deficits of teachers in the region.
Рубрика | Менеджмент и трудовые отношения |
Вид | статья |
Язык | английский |
Дата добавления | 24.06.2022 |
Размер файла | 89,4 K |
Отправить свою хорошую работу в базу знаний просто. Используйте форму, расположенную ниже
Студенты, аспиранты, молодые ученые, использующие базу знаний в своей учебе и работе, будут вам очень благодарны.
Размещено на http://www.allbest.ru/
Размещено на http://www.allbest.ru/
Assessment of Professional Competencies: A Regional Model
Daria V. Cousina, Yulia A. Cherkasova, Eugenia G. Grigoreva and Larisa A. Novopashina*
Siberian Federal University Krasnoyarsk, Russian Federatuion
Abstract
professional competence teacher model
The article deals with the problem of assessing the professional competencies of personnel. A theoretical model is proposed, which is based on the assessment of subjective conditions of professional deficits and its empirical verification. As a result of the factor analysis of the data obtained during the survey of 3375 teaching staff in 61 municipalities of the Krasnoyarsk Territory, the structure and content of the model were clarified. The analysis of professional deficits revealed the gender and age specifics of the model in the conditions of regional development. It is proposed to consider value orientations, the use of online communications, professional well-being, attitude to the profession, grounds for professional choice, motivation for professional development, involvement in the educational process and organization of work with professional deficits in the organization as the subject of assessment of professional deficits of teaching staff in the refined model.
The study was carried out within the framework of the project «Comprehensive study of professional deficits of teachers of the Krasnoyarsk Territory», with the support of the Krasnoyarsk Regional Foundation for the Support of Scientific and Scientific-Technical Activities.
The obtained results contribute to the development of tools for assessing professional competencies, make it possible to become the basis for the development of professional development programs and the work of professional development centers.
Keywords: professional competencies, professional deficits, subjective conditions, regional model, factor analysis.
Аннотация
Региональная модель оценки профессиональных компетентностей
Д.В. Кузина, Ю.А. Черкасова, Е.Г. Григорьева, Л.А. Новопашина
Сибирский федеральный университет Российская Федерация, Красноярск
В статье рассматривается проблема оценки профессиональных компетентностей работников. Предлагается теоретическая модель, в основу которой положена оценка субъективных условий профессиональных дефицитов и ее эмпирическая проверка. В результате проведенного факторного анализа данных, полученных в ходе опроса 3375 педагогических работников в 61 муниципальном образовании Красноярского края, уточнена структура и содержание модели. Анализ профессиональных дефицитов педагогических работников в условиях развития региона показал, что профессиональные дефициты имеют свою половозрастную специфику. В качестве предмета оценки профессиональных дефицитов педагогических работников в уточненной модели предлагается рассматривать ценностные ориентации, использование онлайн-коммуникаций, профессиональное самочувствие, отношение к профессии, основания профессионального выбора, мотивацию для повышения квалификации, включенность в образовательный процесс и организацию работ с профессиональными дефицитами в организации. Исследование выполнено в рамках проекта «Комплексное исследование профессиональных дефицитов учителей Красноярского края», при поддержке КГАУ «Красноярский краевой фонд поддержки научной и научно-технической деятельно сти».
Полученные результаты вносят вклад в разработку инструментария оценки профессиональных компетентностей, позволяют стать основой разработки программ повышения квалификации и работы центров повышения квалификации.
Ключевые слова: профессиональные компетентности, профессиональные дефициты, субъективные условия, региональная модель, факторный анализ.
Introduction
The competence approach is recognized as effective in achieving the strategic objectives of organizations through increasing the competitiveness of personnel. The model of personnel competencies in this approach becomes an operational tool for their assessment, training and development, recruitment of new employees, etc. (Sharipova, 2020).
What competencies should employees have? This question remains open. There are currently nine main models (Milyokhina, 2021). The list of types of competencies is expanding both through research of situations in individual labor markets (Perevozova, 2021), and through the development of HR technologies by leading Russian and foreign companies (Sharipova, 2020). Models of supraprofessional competencies are presented in a wide range in the scientific literature - from value attitudes (Sharipova, 2020) to digital and media competencies (Perevozova, 2021). The definition of «deficits of professional compe- tencies» is not used in economic research.
The competence approach used in pedagogy and psychology finds its place in modern economic research. However, the variety of approaches to professional quality models leads to the number of research tools.Bidys I. А.,GrigorevaЕ. G., Kuzina D. V., Novopashi-na L.A. (2020) Metodicheskierekomendatsiipootsenke pro- fessional'nykhdefitsitovuchiteleie [Methodological recom-mendations for assessing teachers' professional deficits]. (Bidys, Grigoreva, Kuzina, Novopashina, 2020). With these tools, researchers identify difficulties and build professional development systems based on them. In general, they are reduced either to a questionnaire or to self-assessment with subsequent processing and interpretation of data.
Regional practices for assessing professional difficulties have shown that models for assessing professional deficits are practically not used in dealing with professional difficulties. These are mainly empirical studies using sociological and psychological tools, borrowed foreign methods tools are also widely used. In addition, the personnel certification system is a tool for assessing the professional skills and competencies of teachers. However, an integrated approach requires solving the problem of assessing professional deficits and using methods that exist in other fields of knowledge. This solution overcomes the mosaic and fragmentary nature of the procedures used.
Theoretical framework
Objective economic, socio-cultural, technological conditions affect the success of the formation and development of human resources. These conceptual representations are the most common. This study examines the subjective conditions that determine the reality of professional behavior and the success of the professional activities of the teachers' corps and the governing structures themselves. The idea of subjective conditions served as the conceptual basis of the study (Novopashina, Khasan, 2015). Subjective conditions determine the reality of professional behavior and the success of the professional activity of the teachers' corps and the actual management structures. Subjective conditions do not ignore the contextual conditions of professional activity. This made it possible to identify the difficulties of teachers in the context of professional development.
In this sense, the study and assessment of professional difficulties is a methodology for assessing competencies in pedagogical activity in the Krasnoyarsk Territory. This approach becomes a key tool for designing and implementing changes in the teacher training system. In general, this answers the request of the entire education system of the Russian Federation.
Statement of the problem
The assessment of professional competencies is still the subject of heated discussions. In various sectors of the economy, the assessment of personnel competencies has a pronounced industry specificity. However, addressing the assessment through the identification of professional deficits as a condition for development is one of the problems of this approach. On the one hand, the assessment of teachers' professional deficits in education is not new (Archer, 2010, Dudareva, Unegova, 2015; Bershadskaia, Bershadskii, 2017), on the other hand, it requires understanding and clarifying the subject every time (Margolis et al., 2015; Mitrofanov, Loginov, 2015; Sobkin,Adamchuk, 2017, Fedorov, 2018).
Theoretical analysis allowed us to give the following definition. Professional deficits are a lack (limitation) in professional competence that prevents the effective implementation of professional actions, that became the basis of the theoretical model.
The purpose of this article is to test the model of professional deficits on empirical material.
Methods
This study was carried out within the framework of the project «Comprehensive study of professional deficits of teachers of the Krasnoyarsk Territory», with the support of the Krasnoyarsk Regional Foundation for the Support of Scientific and Scientific-Technical Activities.
Professional positioning, professional competencies, professional communications, and professionally significant personal qualities of teachers were included in the structure of the model for assessing the professional deficit of teachers.
A special questionnaire was developedNovopashina L.A., Grigorieva E. G., Kuzina D. V., Cher-kasova J. A. (2021) Teacher deficits in the Krasnoyarsk Ter-ritory: a pre-project study. In Development practices: educa-tional paradigms and practices in a situation of technological change. Materials of the XXVII scientific and practical confer-ence. Krasnoyarsk, p. 84.based on a model for a comprehensive assessment of teachers' professional deficits. Multiple - choice questions were formulated for each block of the model structure.The sample is calculated taking into account the gender and age structure in 61 municipalities of the region. 3,375 teachers of the Krasnoyarsk Territory were interviewed. The survey of teachers was conducted in offline and online formats. Further, the responses were processed using factor analysis.
The data matrix has been specially designed for analysis. The answer options made up the rows of the matrix. The rows of the matrix contained 108 definite answers. The columns of the matrix were determined by splitting the data array of teachers' responses by gender and age. The groups consisted of the following years 25-29; 30-34; 35-39; 40-44; 45-49; 50-54; 55-59; 60-64; 65 65 and older. Gender data was considered in each age group.
Thus, the size of the matrix was 108 rows*18 columns. The percentage of responses was calculated depending on gender and age. Then the proportion of responses at the intersection of the corresponding rows and columns was entered. Then the matrix was processed using factor analysis by the principal component method, followed by rotation in accordance with the Kaiser criterion«varimax».
Discussion
The empirical analysis revealed internal substantial latent stable connections of the studied structure of the model for assessing professional deficits. Professional positioning, professional competencies, professional communications, and professionally significant personal qualities of a teacher were studied using factor analysis.
As a result, it was found that professionally significant personal qualities are described by the selected factors presented in Table 1.
Table 1. Professionally significant personality traits
Content of factors |
weight values |
|
The first factor F1- bipolar, «Value orientations» |
24,9 % |
|
«Methodical excellence» is a quality necessary for a teacher |
,91 |
|
values of continuous self-improvement |
,91 |
|
continuation of family traditions |
,76 |
|
«To enable the student to believe in himself» is a task in the educational process |
,76 |
|
the ability to influence the behavior of other people and guide them |
-,79 |
|
knowledge of the subject is a value |
-,78 |
|
The second factor F2 - bipolar, «Professionally positioning» |
21,1 % |
|
«Knowledge transfer» is the main task of the teacher |
,92 |
|
a «detailed labor process» is a value orientation |
,86 |
|
«To shift the difficult into a language understandable to the student» is the task of the teacher |
,84 |
|
«Having the prospect of professional growth» is a value |
,73 |
|
«Actualization of the student's need to learn» is the teacher's task |
-,79 |
|
The third factor F3 - bipolar, «Professional guide» |
18,8 % |
|
substantiating your point of view on the subject |
,87 |
|
«High level of thinking» is the main quality of a teacher |
,78 |
|
disclosure of the mechanism, the need to show the causes of the phenomenon is a priority task |
,75 |
|
the value of the teacher-student relationship |
-,84 |
|
General culture |
-,82 |
Fig. 1. Placement in the space of factors F2 (professional purpose) and F3 (professional guidelines) of teachers of different genders and ages. Source: [Compiled by the authors]
The data in Figure 1 shows how teachers of different age groups and gender are positioned relative to the second and third factors.
The following patterns have been established. Young teachers see their mission in the need to «transfer knowledge». It is important for them to have a «detailed work process» and the need to «shift the difficult into a language that the student understands.» This characterizes both men and women. In addition, the prospect of professional growth is a professional value guide for them.
Mature teachers, starting from about 40 years old, see their purpose in actualizing the student's need to learn. They are focused on the formation of a common culture and relationships with students.
Substantiation of one's point of view on the subject, a high level of thinking and disclosure of the mechanism that allows to show the causes of the phenomenon, as well as actualization of the student's need to learn are characteristic of male teachers over 60 years old. It is established that young male teachers at the beginning of their professional career are focused on substantiating their point of view on the subject, a high level of thinking and disclosure of the mechanism that allows to show the causes of the phenomenon.
The age dynamics of the professional trajectories of male and female teachers are completely different. It's should be considered in the construction of a teacher training system.
In the communicative part of the model of professional shortage of teachers, significant, hidden connections were revealed only in relation to the use of social networks in the educational process, the data are presented in Table 2.
Table 2. The use of social networks in the educational process
Content of factors |
weight values |
|
The first factor F1 - bipolar, «Communication» |
37 % |
|
communication with colleagues |
,89 |
|
inappropriate use of social networks |
,85 |
|
only communication not related to work |
-,82 |
|
The second factor F2 - unipolar, «Support of the educational process» |
20,4 % |
|
I use social networks to communicate with students |
,92 |
|
The third factor F3 - unipolar, «Maintaining contacts» |
17,8 %, |
|
«Communication with former students (graduates)» |
,77 |
|
«I don't use social media because there is no way» |
,70 |
The highlighted latent connections show that the use of online communications significantly depends on the purpose of communication.
The data presented in Table 3 shows the placement of teachers in the space of factors by gender and age. In the first factor, it is established that social networks are used only for communication that is not related to work. This is typical for male teachers from 35 years and older, as well as female teachers over 60 yearsold. Social networks are used for communication with colleagues by young men and all age categories of women under 60.
Table 3. Gender and age placement of teachers in the space of factors
Gender and age |
F 1 |
F 2 |
F 3 |
|
F до 25 |
1,60 |
1,23 |
1,14 |
|
F 25-29 |
1,15 |
-0,01 |
0,70 |
|
F 30-34 |
1,02 |
-0,29 |
0,17 |
|
F 35-39 |
1,03 |
-0,34 |
0,10 |
|
F 40-44 |
0,47 |
0,59 |
0,16 |
|
F 45-49 |
0,34 |
0,66 |
-0,17 |
|
F 50-54 |
0,12 |
0,77 |
0,46 |
|
F 55-59 |
0,06 |
0,31 |
0,14 |
|
F 60-65 |
-0,36 |
0,07 |
-0,22 |
|
F 65 и более |
-0,86 |
-0,45 |
0,07 |
|
М до 25 |
0,71 |
0,64 |
0,31 |
|
М25-29 |
1,19 |
-1,13 |
-0,65 |
|
М 30-34 |
0,10 |
-0,66 |
-1,66 |
|
М 35-39 |
-0,27 |
-3,08 |
0,32 |
|
М40-44 |
-0,73 |
0,35 |
0,04 |
|
М45-49 |
0,06 |
0,29 |
-0,34 |
|
М 50-54 |
-0,94 |
-0,59 |
0,65 |
|
М 55-59 |
-0,76 |
0,75 |
-3,26 |
|
М 60-64 |
-1,89 |
-0,68 |
1,33 |
|
М 65 и более |
-2,06 |
1,56 |
0,73 |
Placement data on the F2 factor show that support for communication with students haslittle to do with the age and gender differences of teachers. Support of contacts with graduates through online networks is most pronounced among female teachers. It can be seen in the factor F3.
The study of the structural part of the «Professional positioning» model of professional deficits allowed us to identify the following three factors, which are presented in Table 4.
Table 4. Professional positioning
Content of factors |
weight values |
|
The first factor F1 - bipolar, «Professional well-being». |
29,1 % |
|
the possibilities of the profession are limited, but I intend to change them |
,93 |
|
choosing a profession by purpose |
-,75 |
|
constant analysis of pedagogical activity |
-,70 |
|
The second factor F2 - bipolar |
17,9 % |
|
passion for finding new forms, methods, and technologies of work |
,80 |
|
choosing a profession on the recommendation of acquaintances / friends/ relatives |
,74 |
|
«My profession is not important to me, what I do is important» |
-,87 |
|
The third factor F3 - bipolar, «Professional choice». |
15,2 % |
|
choosing a profession by vocation |
,71 |
|
choosing a profession in demand in modern society, in the labor market |
-,95 |
|
I must make a living |
-,79 |
|
Well-being of the limited possibilities of the profession and the desire to be realized elsewhere |
-,85 |
Professional positioning is highlighted as a separate part of the structure in the theoretical model. Factor analysis showed significant characteristics of the three identified factors in which well-being in the profession, its choice and attitude to it are significant characteristics.
The component of the «professional competencies» structure consists of four factors that describe 68.4 % of the total variance, the data are presented in Table 5.
Table 5. Professional competencies
Content of factors |
weight values |
|
The first factor F1 - bipolar, «Career - Formality» |
28,2 % |
|
the opportunity to improve the qualification category |
,91 |
|
get advice on creating your own professional development methodology |
,85 |
|
expand your horizons |
,82 |
|
Advanced training allows you to advance in the service |
,77 |
|
it is better to understand the problems of modernization of school education |
,77 |
|
preference for full-time professional development |
-,81 |
|
professional development is one of the job requirements |
-,80 |
|
The second factor F2 - bipolar, «Alienation-Involvement» |
20,2 % |
|
material remuneration as an incentive for professional development |
0,89 |
|
the opportunity to study and grow, but «I did not realize it» |
,82 |
|
it is not possible to plan yourself, since plans «come down from above» as a task |
,75 |
|
«no one in our school is interested in the difficulties of teachers» |
,71 |
|
understanding professional issues makes sense for professional development |
,70 |
|
the opportunity to learn and grow has been realized |
-,86 |
|
«The interests of students» is an incentive for professional development |
-,79 |
|
The third factor F3 - bipolar, «Public Relations». |
12,3 % |
|
«parents' requests» are an incentive for professional development |
,75 |
|
the assessment of professional deficits is carried out as part of the certification in our school, it's formal. |
,75 |
|
«Changing the pedagogical image» is an incentive for professional development |
-,91 |
|
The fourth factor F4 |
7,8 % |
|
it is important to master the basics of experimental work at advanced training |
,82 |
|
I discuss the results of advanced training courses with the management and include them in my plans |
,72 |
The area of professional competence is associated with a professional deficit by registering a request to the professional development system. So, the first factor is bipolar. This factor shows that career attitudes determine the positive pole, and formal attitudes determine the negative pole. This factor can be called «Motivation for professional development». Involvement in the organization of the educational process or alienation from it constitute the revealed content of the F2 factor. Building relationships with other parties and participants, for example with parents, has become the content of the F3 factor. This content shows the deficit and the need for advancedtraining It is established that the orientation towards the formation of students' competencies and discussion of the results of advanced training with the administration has become the main content of factor F4.
Thus, the theoretical model has been refined based on empirical material.
Conclusion
The analysis of the data made it possible to clarify the theoretical model and highlight the subject of assessment of professional deficits of teaching staff. The identification of professional deficits is the basis for the assessment of professional competencies. The subject of the assessment of professional competencies of teaching staff are value orientations, the goals of using online communications, professional well-being, attitude to the profession and the grounds for professional choice, motivation for professional development, involvement in the educational process and work with professional deficits in the organization.
It is established that the model is sensitive to the gender and age structure of the teaching staff and needs further verification in the context of municipalities. Gender and age-related professional dynamics were identified because of the audit and requires to be considered whendeveloping and implementing professional development programs.
In general, the obtained results contribute to the development of tools for assessing professional competencies. These results make it possible to become the basis for the development of professional development programs and the work of professional development centers with the prospect of justifying a professional development plan on a regional scale.
References
1. Archer, (2010; 1999, 29 November - 2 December). Teachers' beliefs about successful teaching and learning. Paper presented at the combined meeting of the Australian Association for Research in Education and the New Zealand Association for Research in Education. Retrieved February 12. Available at: http://www.aare.edu.au/99pap/arc99491.htm.
2. Bershadskaia, Е. А.,Bershadskii, М. Е. (2017) Metodyvyiavleniiaprofessional'nykhdefitsitov u uchiteleichkol s nizkimirezul'tatamiichkol, funktsioniruiushchikh v slozhnykhusloviiakh [Methods of identifying professional' deficits in school teachers with low results and schools operating in difficult conditions]. InMunitsipalnoeobrazovane: innovatsiiieksperiment. 2, 41-51.
3. Dudareva, N. V., Unegova, T. A. (2015) Ormation of professional skills of future teachers in extracurricular activities of pupils in the subject area «mathematics». Pedagogical education in Russia. 7, 183-189.
4. Fedorov O., Zhuravleva O., Polyakova T. (2018) Educational strategemes in the design of supplementary professional teacher education programs: setting the priorities Educational studies. Moscow. 2, 71-90. DOI: 10.17323/1814-9545-2018-2-71-90
5. Margolis, A.A., Safronova, M.A., Panfilova, A.S., Shishlyannikova L. M. (2015) Testing of assessment tools of future teachers' professional competence. Psychological science and education. 20. 5, 77-92. DOI: 10.17759/pse.2015200507
6. Milyokhina, O. V., Adova, I. B. (2021). Transformatsiyamodelimenedzhera v kompetentnostnyykonstrukt: otteorii k praktikeproektirovaniya [Transformation of the manager model into a competence construct: from theory to design practice]. In Liderstvoimenedzhment. 8 (3), 291-316. doi: 10.18334/ lim.8.3.112280
7. Mitrofanov, K.G., Loginova, N. F. (2015) What young schoolteachers can and cannot do: The results of research on the effectiveness of the Existing conditions of adaptation, retention and Professional development of young schoolteachers of the Russian Federation Humanities, Social-economic and Social Sciences 7, 202-204.
8. Novopashina, L.A., Grigorieva, E.G., Kuzina, D. V., Cherkasova, J. A. (2020) The capabilities of mathematical modeling tools for the system of assessing teacher shortages Science for Education Today. 10. 4, 220-236. DOI: http://dx.doi.org/10.15293/2658-6762.2006.12
9. Novopashina, L.A., Khasan B. I. (2015) Northern territories residents' quality of life: interrelated parameters of subjective. Journal of Siberian Federal University. Humanities and Social Sciences 8.S, 262-277.
10. Perevozova, O. V. (2021). Mediakompetentnostkakuslovieprofessionalnogorazvitiyasoiskatelya v tsifroytransformatsiirynkatruda [Media competence as a condition for the professional development of an applicant in the digital transformation of the labour market], In Ekonomikatruda,8 (4), 391-402.doi: 10.18334/et.8.4.111965
11. Sharipova, O. M. (2020). Primeneniekompetentnostnogopodkhoda v upravleniipersonalomi PR-tekhnologiidlyadostizheniyastrategiipredpriyatiya [Applying a competency-based approach to personnel management and PR technology to achieve the company's strategy], In Liderstvoimenedzhment, 7 (2), 201-212.doi: 10.18334/lim.7.2.110305
12. Sobkin, V.S., Adamchuk, D.V. (2017) K voprosu o povysheniikvalifikatsyishkol'nogouchitelia [On the issue of improving the qualifications of a schoolteacher]. Tendentsiirazvitiiaobrazovania: ktoichemuuchituchitelei. InMaterialyXIIIMezhdunarodnynaychno-prakticheskoikonferentsii, 165-175.
Размещено на Allbest.ru
...Подобные документы
The ecological tourism agency in Lithuania which would provide sustainable tours within the country, individual and group travel tours to eco tourists, professional service and consultation. Mission and vision. Company ownership. Legal establishment.
курсовая работа [781,7 K], добавлен 11.04.2013Тестирование, аттестация, технология оценки и развития персонала Assessment Center. Анализ необходимости и модель внедрения технологии Центра оценки персонала. Отбор персонала с четко определенными компетенциями. Создание программ развития и обучения.
реферат [27,6 K], добавлен 06.11.2013Critical literature review. Apparel industry overview: Porter’s Five Forces framework, PESTLE, competitors analysis, key success factors of the industry. Bershka’s business model. Integration-responsiveness framework. Critical evaluation of chosen issue.
контрольная работа [29,1 K], добавлен 04.10.2014Analysis of the peculiarities of the mobile applications market. The specifics of the process of mobile application development. Systematization of the main project management methodologies. Decision of the problems of use of the classical methodologies.
контрольная работа [1,4 M], добавлен 14.02.2016Investigation of the subjective approach in optimization of real business process. Software development of subject-oriented business process management systems, their modeling and perfection. Implementing subject approach, analysis of practical results.
контрольная работа [18,6 K], добавлен 14.02.2016Value and probability weighting function. Tournament games as special settings for a competition between individuals. Model: competitive environment, application of prospect theory. Experiment: design, conducting. Analysis of experiment results.
курсовая работа [1,9 M], добавлен 20.03.2016Organizational structure of the company. Analysis of the external and internal environment. Assessment of the company's competitive strength. Company strategy proposal. Structure of implementation and creation of organizational structure of management.
дипломная работа [2,7 M], добавлен 19.01.2023Персонал: понятие, признаки, функции. Метод оценки персонала, называемый "Assessment-Center". Валидность оценки работников с помощью различных способов. Практика Ассессмент-центров в Новосибирске. Преимущества и недостатки, отзывы участников программы.
контрольная работа [55,0 K], добавлен 27.11.2014Considerable role of the employees of the service providing company. Human resource policies. Three strategies that can hire the right employees. Main steps in measure internal service quality. Example of the service profit chain into the enterprise.
презентация [338,7 K], добавлен 18.01.2015Характеристика и анализ технико-экономических показателей работы предприятия. Мероприятия по улучшению системы подбора персонала: введение анкетирования и тестирования, процедуры испытания, техники Assessment Center, изменение процедуры собеседования.
дипломная работа [1,4 M], добавлен 09.11.2009Impact of globalization on the way organizations conduct their businesses overseas, in the light of increased outsourcing. The strategies adopted by General Electric. Offshore Outsourcing Business Models. Factors for affect the success of the outsourcing.
реферат [32,3 K], добавлен 13.10.2011История основания корпорации в городе Рочестер (США) в 1906 г. Появление первого ксерокопировального аппарата с незатейливым названием Model A. Выпуск в 2003 г. цифровой печатной машины нового поколения - iGen3. Изобретения, принадлежащие компании Xerox.
презентация [1,7 M], добавлен 01.12.2013Formation of intercultural business communication, behavior management and communication style in multicultural companies in the internationalization and globalization of business. The study of the branch of the Swedish-Chinese company, based in Shanghai.
статья [16,2 K], добавлен 20.03.2013Evaluation of urban public transport system in Indonesia, the possibility of its effective development. Analysis of influence factors by using the Ishikawa Cause and Effect diagram and also the use of Pareto analysis. Using business process reengineering.
контрольная работа [398,2 K], добавлен 21.04.2014Major factors of success of managers. Effective achievement of the organizational purposes. Use of "emotional investigation". Providing support to employees. That is appeal charisma. Positive morale and recognition. Feedback of the head with workers.
презентация [1,8 M], добавлен 15.07.2012Organizational legal form. Full-time workers and out of staff workers. SWOT analyze of the company. Ways of motivation of employees. The planned market share. Discount and advertizing. Potential buyers. Name and logo of the company, the Mission.
курсовая работа [1,7 M], добавлен 15.06.2013Detection the benefits of Corporate Social Responsibility strategies that would serve as a motivation for managers and shareholders in the context of a classical firm, which possesses monetary preferences. Theoretical framework and hypothesis development.
курсовая работа [319,5 K], добавлен 14.02.2016Theoretical basis recruitment and selection methods: internal or external recruitment, job resume, job interview. Recruitment process design and development. Evaluation of methods of recruitment and selection on example of "Procter and Gamble".
курсовая работа [73,2 K], добавлен 03.05.2012Searching for investor and interaction with him. Various problems in the project organization and their solutions: design, page-proof, programming, the choice of the performers. Features of the project and the results of its creation, monetization.
реферат [22,0 K], добавлен 14.02.2016Description of the structure of the airline and the structure of its subsystems. Analysis of the main activities of the airline, other goals. Building the “objective tree” of the airline. Description of the environmental features of the transport company.
курсовая работа [1,2 M], добавлен 03.03.2013