Formal Letter Giving Information

Points to consider

Language	Grammar
Formal Formal linking words, no use of short forms	Present Simple, Future Simple, Conditional 1, Passive Voice
Part	Purpose	Useful expressions
First line	Greeting	Dear Mr…
First main paragraph	Reason for writing the letter	I am writing in reply to the letter…, which I saw in… I am writing to inform you about…
Second, third, fourth main paragraphs	Include the information the writer are interested in	It is a beautiful…. You can see a lot of…. There are plenty of…. You can buy… You can do a lot of activities such as…
Closing expressions (1)	Final remarks	I hope that I have helped you… Please do not hesitate to contact me again if you need some more information
Closing expressions (2)	Express respect	Yours sincerely,
Final line	Say who you are (first name and surname)

Sample Formal Letter Giving Information (reply)

Dear Mr Clark,

I am writing in reply to your letter asking for information about Prague.

There are plenty of things to see and do in Prague. It is a beautiful historical city with several museums and galleries. You can also enjoy a walk across Charles Bridge to the Old Town Square and see the fantastic gothic buildings and the spectacular Old Town Hall Clock.

Prague also has a wide range of shops. You can buy anything from souvenirs to expensive luxury crystal and glass, which cannot be found anywhere else. You can also find fashion boutiques selling designer clothing.

As far as entertainment is concerned, Prague has a lively nightlife. There are plenty of theatres, nightclubs and casinos. You can watch a performance of Mozart's Don Giovanni at the People's theatre, or dance the night away at Club X, where you will find live bands and discos.

I hope that I have been of some assistance to you. Please do not hesitate to contact me again if you require any further information.

Your sincerely,

Carl Phillips

ACTIVITY

You work for a travel agency. Look at the advertisement below and read the part of the letter that a customer sent asking for some information about Paris. Write your reply.

Book a fortnight in Paris in a 4-star hotel for only ˆ450

Call Freeman's Travel Agency on

01873 474538

I would also like some information on the different places to visit in Paris.

Could you also please send me details about the things we will be able to do there and what kinds of museums we will be able to find?

Yours sincerely,

Andrea Hopkins

Use the notes below to write the letter (120-180 words).

Paris has 40 museums, the famous Louvre Museum 9see the legendary painting of the Mona Lisa)

Picasso Museum (you can learn about the great painter's life and work)

fantastic jewellery and accessories

large department stores such as the Galleries Lafaytte & small boutiques (buy anything from designer clothes to souvenirs)

enjoy a walk down the Champs Elysees

enjoy a walk down the beautiful avenue which leads to the Arc de Triomphe

take a trip up the Eiffel Tower

Formal Letter of Complaint

Points to consider

Language	Grammar
Formal Formal linking words, no use of short forms	Present Simple, Present Continuous, Past Simple, Future Simple, Present Perfect, Conditional 2, Infinitive or Gerund
Part	Purpose	Useful expressions
First line	Greeting	Dear Sir/Madam,
First main paragraph	Reasons for writing letter	I am writing to complain about…, which I visited last… I am writing to express my strong dissatisfaction with… I would like to draw your attention to… I want to express my strong dissatisfaction with…
Second main paragraph	First complaint	Firstly, I had to… We expected…, but…
Third main paragraph	Second complaint	I also found out that… Furthermore To make matters worse…
Fourth main paragraph	Third complaint	Finally, On top of everything…
Fifth main paragraph	Suggestion (s)	I am very disappointed, and expect you to take some action immediately. I hope this matter will receive your immediate and close attention. I would trust you will give the matter serious consideration. I would strongly suggest that you…
Closing expressions (1)	Final remarks	I look forward to hearing from you soon
Closing expressions (2)	Express respect	Yours faithfully,
Final line	Say who you are (first name and surname)

Complaints about

Food	Things/Goods	Hotels/Rooms	Treatment
overdone/ underdone salty/unsalted, cold, sour, bitter, tough, tasteless, uneatable, stale bread, it smells bad, badly cooked, overcooked	zip broken, button missing, sweater shrunk, lining torn It did no work/ was out of work/ does not work properly/ The mechanism is stuck/ It was not up to standard	noisy, dirty, damp, uncomfortable,/ The bed was hard/ The room was not cleaned at all/ The rooms were not up to standard/ There were cracks everywhere	rude/rudeness, hot-tempered, unfriendly, irresponsible, irritable, indifferent, impolite, lazy, slow-minded, tactless, sloppy, wicked

Sample Letter of Complaint 1

Dear Sir/ Madam,

I am writing to complain about your restaurant, `Ocean Delicacies' where together with my friends we celebrated my birthday party on March 5^th. Unfortunately, the holiday was spoilt.

Firstly, the service was very slow and inefficient. We had to wait for half an hour before the waiter came to our table and we could get the menu. Then we had to wait for another twenty minutes before we could order.

Furthermore, your staff were impolite and not helpful. I asked the waiter about ingredients in a dish and the way it is cooked, but could get no answer. The waiter told it was none of his business, which was rude of him.

To make matters worse, the food in your restaurant turned too expensive. We paid $15 each only for green salad with a couple of pieces of tomatoes and some greens. The main course was not good either. The meat was overcooked and dry and did not worth the money paid.

I would strongly suggest that you have a serious conversation with your staff to make sure other visitors do not get similar treatment.

I look forward to hearing from you soon.

Yours faithfully,

Denis Belov

Sample Letter of Complaint 2

Dear Sir or Madam:

I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it I saw that the cleats were used. The cleats had dirt all over them and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.

To resolve the problem, I would like you to credit my account for the amount charged for my cleats. I have already gone out and bought a new pair of cleats at my local sporting goods store so sending another would result for me having two pairs of the same cleats.

Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.

Sincerely,

Signature

Ken Thomas

ACTIVITY 1

Together with your parents you spent a week holiday at a hotel in Turkey whose advertisement you had found in a travel brochure. Some of the services listed in the advertisement were not available. Write a letter of complaint to the manager. You complain about following:

Jacuzzi and sauna under reconstruction

the beach very far from the hotel

no hair dryer

towels changed only three times

no choice of juices

Write a letter of at least 100 words. Do not write any dates and addresses.

ACTIVITY 2

You recently bought a network online which does not recognise your modem. Write a letter to the company according to the plan below:

Introduction

Para 1: greeting; a few words about the purpose of your writing.

Main body

Para 2: state where/when/how you bought it.

Para 3: explain what the problem is; tell the company you are returning the gadget.

Conclusion

Para 4: ask them to repair it or send you a new one; closing remarks; your signature.

Write a letter of at least 100 words. Do not write any dates and addresses.

ACTIVITY 3

You've bought a DVD with your favourite film recently. On opening it, you found that the disk was damaged. When you complaint, the shop assistant was rude to you and refused to change the wrong DVD. Write a letter to the company's Complaints Department. In your letter you:

write about the reason of your writing

explain what is wrong with your purchase

explain the reason of your dissatisfaction

ask for help and say what action you expect the company to take

Write a letter of at least 100 words. Do not write any dates and addresses.

Formal Letter to a Lost Property Office

Points to consider

Language	Grammar
Formal Formal linking words, no use of short forms,	Past Simple, Present Perfect, Conditional 1, There is a/an/ There are., Passive Voice, Adjectives (order of adjectives)
Part	Purpose	Useful expressions
First line	Greeting	Dear Sir/Madam,
First main paragraph	Reason for writing letter (say what, where and when you lost)	I lost my… on flight… from…to… on…
Second main paragraph	Write how your object is like	It is a…It is made of… and it has…
Third main paragraph	Write what there is inside	Inside, there are some… It has also…in it.
Fourth main paragraph	Write how to contact you	If by any chance someone has handed it in to the lost property office, please contact me on…
Closing expressions (2)	Express respect	Yours faithfully,
Final line	Say who you are (first name and surname)

Sample Letter to a Lost Property Office

Dear Sir/Madam,

I lost my suitcase on flight DLT456 from New York to Heathrow on 5^th August.

It is a large rectangular blue suitcase. It is made of plastic and it has four wheels and a blue plastic handle. It also has one side pocket.

Inside, there are some clothes, shoes and a camera. It has also got some documents in it.

If by any chance someone has handed it in to the lost property office, please contact me on (0717) 6274731 after 6 pm any day.

Yours faithfully,

Anne Brown

ACTIVITY

Write a letter to the lost property office using this information:

Name: Martha Wilson

Telephone: 555-3671

(9am - 5pm, Monday-Friday)

Item lost: handbag

Place/Date: flight TWA106

Madrid - Los Angeles (26^th August)

Description: small, rectangular, black, leather, gold clasp

Contents: brown purse, credit cards, keys, driving license, small amount of cash

Apology Letters

Writing an Apology Letter

An apology letter shows that you are sorry and says that you value your relationship with other people. The sooner an apology letter is written and sent out the better it is for the relationship. Depending on the nature of the letter, it can either be written in the business or friendly letter format.

Business Apology Letter

Points to consider

Language	Grammar
Formal Formal linking words, no use of short forms, phrasal verbs	Present Continuous, Past Simple, Present Perfect, Infinitive or Gerund, Passive Voice, Conditional 1
Part	Purpose	Useful expressions
First line	Greeting	Dear Mr Williams,
First main paragraph	Offer your apology. Clearly state the problem	I am writing to offer sincere apologies for… Please accept my apology for being unable to give you a definitive answer at this time. We apologize for whatever inconvenience this may cause you, but. We are very sorry that…
Second main paragraph	Give some explanation for what happened	Our committee has not yet completed its investigation into. In order to err on the side of caution, this toy has been recalled by the manufacturer. We understand your disappointment and appreciate the inconvenience…
Third main paragraph	Focus on what actions you are taking to rectify the problem	We have already taken measures to ensure this regrettable situation does not happen again. We are happy to offer you a full refund… We will be happy to notify you as soon as we receive the information you requested. In our effort to improve the… I can promise you that…
Fourth main paragraph	Offer your apology again	Once again, would you please accept our sincerest apologies regarding… Again, I apologize for our mistake and regret… If there is anything else that we can do to minimize your inconvenience in regard to this matter, please do not hesitate to contact us.
Closing expressions (1)	Final remarks	I look forward to seeing you…
Closing expressions (2)	Express respect	Yours sincerely,
Final line	Say who you are (first name and surname)

Sample Apology Letter (business)

5868 Maple Wood Street

Fairfield, PA 37626

November 29, 2004

Mr. Joseph Bicman

358 Noncook Road

John's Town, PA 57323

Dear Mr. Bicman:

I apologize for the mix-up of order #: 26429782.

We have just implemented a new packaging system that still has a few bugs to be worked out, but we did fix your order and sent it out this morning. For your trouble, we have enclosed a $25 gift certificate which can be used at any of our stores.

Once again I would like to apologize for the mix-up in your order and any inconveniences this may have caused you.

Sincerely,

Signature

Scott Mahoney

Customer Service Manager

Personal Apology Letter

Points to consider

Language	Grammar
Semi-formal Contractions, phrasal verbs	Present Simple (emphatic present simple), Present Continuous, Future Simple, Past Simple, Present Perfect, Infinitive or Gerund, Passive Voice, Conditional 1, Modal Perfect
Part	Purpose	Useful expressions
First line	greeting	Dear …,
First main paragraph	Express your apology	I am so sorry. I want to apologize. Please accept my most sincere apology for my behaviour last week/yesterday. I have thought long and hard about what happened and I realise how very upset/angry you must have been. What can I say, except I'm sorry for… I'm writing just to say how sorry I am about…
Second main paragraph	State exactly what you did wrong early	I shouldn't have lost my temper when. I have looked all over, but I'm afraid I have lost your book.
Third main paragraph	Accept responsibility for what you did and don't blame the other person	I accept full responsibility for what happened. I know this was completely my fault. I am really sorry for creating the situation which I know I should have handled better. I admit that I was in the wrong and can only say how sorry I am.
Fourth main paragraph	Promise in your apology letter not to repeat your offensive action	I can promise you that this will never happen again and hope that you will give me the opportunity to prove this to you.
Closing expressions (1)	Final remarks	I understand that it might be difficult for you to accept my apology but hope that this letter will help. I will call you later this week to apologise in person and hope that you will be able to give me another chance. I beg you to forgive me…
Closing expressions (2)	Express respect	Love from, or Kind regards,
Final line	Say who you are (first name and surname)

Handwrite this apology letter carefully; don't type it on a computer.

Sample Apology Letter (personal)

Dear Jolene,

I am sorry about forgetting about our lunch date.

It was completely my fault; I was so busy at work that it must have slipped my mind.

How about I treat you to lunch next Wednesday, at the new Italian restaurant Julie's at 12: 30PM? I have marked this date in my planner so I will not forget about it. I'd just like to apologize again for missing the lunch date.

Your Friend,

Signature

Sample Apology Letter (semi-formal)

To: Bina Singh 459, Pali Hill Mumbai 15th February, 2007.

Dear Bina, I would like to sincerely apologize for not making it to your birthday party on 12th February. I had to rush out of town to attend an important meeting. Had it not been so important, I would never have missed your party.

I hope you understand my predicament and forgive me. I do look forward to other occasions for us to celebrate together.

With best wishes, Raj

ACTIVITY 1

While visiting a friend at his/her house, you accidentally broke an expensive vase. Write a letter to him/her apologizing for the damage and saying what you intend to do in order to make up for it.

ACTIVITY 2

You were going to visit your friend in London at the beginning of June. But unfortunately the schedule of the independent testing has been changed. Write a letter to your friend and:

apologize for breaking your plans

state the reason of your not coming

express your regret about postponing your meeting

ask if it is possible to come later in the summer

Write a letter of at least 100 words.

Invitation Letters

An invitation letter serves the purpose of inviting a guest to a party, an event or a celebration while conveying more information than a traditional invitations card. It serves two purposes; one, to invite the individual to the event or place and two, to ensure that the person receiving the letter is going to attend/visit.

Business Invitation Letter

Points to consider

Language	Grammar
Semi-formal No use of short forms	Present Simple (emphatic present simple), Present Continuous, Present Perfect Continuous, Future Simple, Past Simple, Present Perfect, phrasal verbs, Infinitive or Gerund, Passive Voice, Conditional 2
Part	Purpose	Useful expressions
First line	Greeting	Dear Mr/Mrs…,
First main paragraph	Introduce yourselves, as well as the organization in which you have chosen to represent and invite peers and clients to events which are being hosted by the company	We would like to invite you to attend a special event being held at… The purpose of this letter is to formally invite you, on behalf of the… As one of our longtime valued customers we would like to invite you to our showing…
Second main paragraph	Outline all of the information about the event. The date and time should be included as well as the theme and purpose for the event	The theme of this conference is… It will be held at the Mountain - view Conference Facility, in Montpelier, Vermont from December 3 to 5, 2011. The showing will take place at…
Third main paragraph	State that you look forward to seeing the individual at the event	In closing, we would be pleased and honored if you would consent to be our closing speaker at the… We would be honored by your attendance… We look forward to seeing you at… I do very much hope that you will be able to accept this invitation.
Closing expressions (1)	Ensure that the person receiving the letter is going to attend.	I will call you in a week or so to follow up on this. Please reply by Monday the 26th of February to confirm your attendance to the function.
Closing expressions (2)		Yours sincerely,
Final line	Say who you are (first name and surname)

Sample Invitation Letter (Business)

Lockwood Middle School

307 Main Street

Lockwood, NJ 51686

December 17, 2008

Mrs. Jody Coling

President

Lockwood Health Association

23 Main Street

Lockwood, NJ

Dear Mrs. Coling:

My name is Susan Harris and I am writing on behalf of the students at Lockwood Middle School. We would like to invite you to attend a special event being held at our school in a week's time.

A significant number of the students at the school have been working on a project which relates to the unemployment problem within the youth demographic of Lockwood. You are invited to attend a presentation that will be held within the media room of the school where a variety of proposals will demonstrate the ability of the community to develop employment opportunities for the youth within the community.

At the presentation, there will be several students receiving awards which will recognize them within the community from the Mayor. Refreshments will also be available at the presentation.

As one of the prominent figures in the community, we would be honored by your attendance. Please reply by Monday the 26th of February to confirm your attendance to the function.

We look forward to seeing you there.

Sincerely,

Signature

Ms. Susan Harris

Personal Invitation Letter

A friendly invitation letter is similar to a business letter but contains less formal speech and can make nuances with memories that may be shared with the guests who are being invited to the occasion.

Friendly invitation letters are used for a variety of reasons from engagement parties and showers to wedding invitations. They can also be used for personal parties and shows as well as housewarming get together.

Points to consider

Language	Grammar
Semi-formal Abbreviations	Present Simple, Present Continuous, Present Perfect Continuous, Future Simple, Past Simple, Infinitive or Gerund, Imperative
Part	Purpose	Useful expressions
First line	Greeting	Dear (Recipient's Name),
First main paragraph	Invite them to events which are being hosted by you, to the place where you are staying	I'd like to invite you to… Next Monday we will celebrate… Please come with your family members. I'd love it if you could come to… I'm writing to invite you to join me in…
Second main paragraph	Outline all of the information about the event/the place The date and time should be included as well as the theme and purpose for the event; the description of the place, the directions	This event will take place at… on… I've been staying here for a week now and it is … I am staying at…The beach is. You shouldn't have much trouble finding the…but there are a few directions.
Third main paragraph	State that you look forward to seeing your friend	We hope to see you at… I think you can find the time to attain the birthday celebration. It is the greatest gift that you can give us. Your presence is very important to us. I hope you'll be able to join me. Hope you can come.
Closing expressions (1)	Ensure that the person receiving the letter is going to attend.	See you soon at the party. Please RSVP by the fifteenth of June to ensure attendance.
Closing expressions (2)		Truly Yours, Yours sincerely, Best, Sincerely,
Final line	Say who you are (first name)

Sample Invitation Letter (Personal) 1

97 Fir Crescent

Denver, CO 80409

December 17, 2008

Dear Mr. and Mrs. Johnson,

As the parents of the bride, I would like to take this opportunity to invite you to the wedding of our daughter, Sandra Green to her fiancé, Adam Locke. On this joyous occasion, we wish to share the day with our closest friends and family members.

Children grow faster than any of us can imagine, the time is upon us to watch our child grow and flourish into a new stage of her life. He proposed while the two of them were on vacation, she happily accepted and now they are to be married.

The formal event will be located at the Fire Lake Golf and Country Club on the fifteenth of August at three o'clock, two thousand and nine.

Please RSVP by the fifteenth of June to ensure attendance.

We hope to see you there, to enjoy this special day with friends and family.

Yours sincerely,

Signatures

Sample Invitation Letter (Personal) 2

Dear Michael,

I'm writing to invite you to join me in Sandbanks next weekend.

I've been staying here for a week now, and it really is a wonderful resort. I am staying at the Royal Hotel. It is on the seafront and the rooms have a spectacular view of the English Channel. The beach is clean. There is a funfair and a mini-golf course which everyone seems to enjoy. The hotel has a restaurant where they serve delicious food.

You shouldn't have much finding the hotel, but here are a few directions so you don't get lost. Take the train to Poole, then take the Number 152 bus to Sandbanks pier. You will see the Royal Hotel on your left. I am staying in room 23. If you want me to book a room for you, call me on my mobile. My number is 0944 372 649.

Hope you can come. I look forward to seeing you at the weekend.

Love,

Katie

ACTIVITY

Last month you took an active part in the TV quiz show "Around the world". And you've won a prize - two tickets for a tour of Ukraine. Write a letter to your friend in which you:

invite him/her to join you

describe the means of travel and accommodation

describe two special places you are going to visit

give suggestions what he/she will need to take with him/her

Write a letter of at least 100 words. Do not write your own name, any dates, addresses or other personal information. Start your letter in an appropriate way.

Formal Letter to the Editor

Points to consider

Language	Grammar
Formal No use of short forms, linking words	Present Simple (emphatic present simple), Present Continuous, Future Simple, Conditional 2
Part	Purpose	Useful expressions
First line	Greeting	Dear (Recipient's Name), (If you don't know the name of the person, you can write: Dear Sir/Madam,)
Introductory paragraph	Say why you are writing	I am writing to express my agreement/disapproval of (the district authorities' /Town Council's) decision to build a.
Body paragraphs	Express your agreement/disagreement concerning a certain issue in question, state your opinion	Firstly,…As a result, the town will lose… Secondly,…Consequently, there will be… Furthermore,… In addition, Finally,.
Closing expressions (1)	Give strong disagreement again	To sum up, I strongly disagree… I think it is a good idea to…
Closing expressions (2)		Yours sincerely (if you addressed the person by name) or Yours faithfully (if you don't)
Final line	Sign and print your full name	Claire Harris Claire Harris

Sample Letter to the Editor

Dear Sir/Madam,

I am writing to express my disapproval of the district authorities' decision to build a large shopping arcade so near the town's day-care centre. I am totally opposed to this absurd idea. I am convinced that the district authorities have no right to make such a decision before consulting the local residents.

Firstly, the construction of the shopping arcade would destroy the beautiful park surrounding the day-care centre. Most parents have decided to send their children to this particular centre because of this magnificent park.

Secondly, these days the majority of people do their shopping using cars. This would clearly mean a significant rise in the number of cars in our town. Little children and heavy traffic do not go well together. Consequently, teachers would rather keep them inside the centre premises than risk children being hurt in accidents.

Furthermore, shopping arcades usually include fast food restaurants, bars and cafes where people can relax while doing the shopping. Unfortunately, this usually means piles and piles of litter disfiguring Sunderland's beautiful surroundings we are all proud of.

Finally, let me make one thing quite clear. Financial benefits to the community should not be the only criterion. The destruction of a relatively quiet and safe area and its transformation into a colourless place suffering from noise and air pollution would be irreparable in the long term.

To sum up, I strongly disagree with the district authorities' decision. I hope something will be done urgently.

Yours faithfully,

Cathy Gibson

ACTIVITY

You have found out that the local council is planning to build a new supermarket not far from your school instead of a sports centre. You have decided with your friends to write a letter about this plan to the major newspapers published in your city/region. Write a letter to the editor of an English language newspaper in which you:

say why you are writing

explain why the sports centre is necessary near the school

agree that a supermarket is a need in the area too

give your suggestion on this issue

Write a letter of at least 100 words.

Cover Letter (Letter of Application)

What is a cover letter?

A cover letter is a brief one page letter sent along with the resume to potential employers. The purpose of the cover letter is to present yourself to potential employers and to let them know what position you are interested in and why you would be a good fit for their company.

The cover letter format should be almost identical to the regular business letter format.

Cover Letter Writing

Each cover letter that you send out should be unique and tailored to the specific company and position you are applying to. Using one cookie cutter cover letter will lessen your chances for landing an interview. Also be sure to check for grammar and spelling and keep the letter to one page in length.

Points to consider

Language	Grammar
Formal No use of short forms	Present Simple (emphatic present simple), Present Continuous, Future Simple, Past Simple, Present Perfect, Phrasal verbs, Infinitive or Gerund, Passive Voice, Conditional 2
Part	Purpose	Useful expressions
First line	Greeting	Dear (Recipient's Name), If you don't know the name of the person, you can write: Dear Sir/Madam,
First main paragraph	Refer to the advertisement and say why you are writing. Include information on the position you are looking for and how you heard about and why you are interested in the position and/or company.	I am writing to apply for the position of a…which I saw advertised in… I am 20 years old and I saw your offer for… I like…/ and I would be glad to… That is why I am writing this letter to you. I have always been interested in… I have seen your advertisement in the… and I would like to apply for the full/part-time position of… I am writing in connection with…
Second main paragraph	Give information about your interest and availability. Say what experience and skills you've got.	I am … years old and I have recently completed/taken/passed… and I am currently looking for job/working as… I am studying at… I hold a certificate in… I have a diploma in… I graduated from … University last year with a degree in… Since the completion of my studies at… I have been working as a…at… I have enjoyed my job enormously. However, I feel I need to continue my professional development and expand my knowledge of… At the moment I am employed by… I am currently working as…
Third main paragraph	You have to persuade the reader that you're the best person for the job!	Although I have no experience I feel I would be suited for the post For the last/past years I have been working as… My qualifications include… I am really reliable/hardworking/careful I am considered to be… I enjoy working with… I am extremely patient with… I am enclosing my CV with details of my previous education/qualifications and work experience. I send a reference from the manager of…
Fourth main paragraph	Ask questions	I wonder if you could let me know I would also be grateful if you could send some information
Closing expressions (1)		I would be more than happy to attend the interview. Please do not hesitate…to contact me if you require further information. I believe I would be a useful member of your…, and I hope you will consider my application for the position. I hope you will consider me for this position because this is a perfect opportunity for my further professional development. I hope to hear from you soon. I look forward to hearing from you soon, and I hope you will find me suitable for the job you offer. I really want this job. I have enclosed a copy of my CV. I am available for interview any day apart from…
Closing expressions (2)		Yours sincerely (if you addressed the person by name) or Yours faithfully (if you don't)
Final line	Sign and print your full name	Claire Harris Claire Harris

Sample Cover Letter 1

Dear Mrs Singh,

I am writing to apply for the position of part-time kitchen assistant, as advertised in "The Evening Gazette" last Tuesday.

I am an eighteen-year-old student at Bradford College. I have experience in food preparation, as I worked in a restaurant last summer.

I wonder if you could let me know how many hours a week I would be expected to work. I would also be grateful if you could tell me what the pay per hour is.

Please do not hesitate to contact me if you require any information. I would be more than happy to attend an interview.

I look forward to hearing from you soon.

Yours sincerely,

Harvey Goldman

Sample Cover Letter 2

Dear Sir/Madam,

I am writing to apply for the position of a secretary in your company which I saw advertised in a local magazine.

Last month I finished the secondary school. It was a specialized language school, so I have a good command of the English language:

I can speak English fluently and have good writing skills. I know the basics of German too. Since we learned computer science and word processing, I am good at both of them.

My father works for a foreign company and I helped him translating some letters and documents. I also interpreted for the company from time to time as a secretary in this company. I can operate all the machines in the office (fax. xerox). I have some experience in speaking German as the company has German partners.

I have just entered a university (correspondence department), so I can start my work whenever you want me to start. I am available for the interview any time between 11a. m. and 4 p. m. You are welcome to contact me any time.

Yours faithfully,

Anna Kostenko

ACTIVITY

You saw an ad asking for a babysitter. You need some extra money so you decided to apply for the job. Write a letter of application according to the plan below:

Introduction

Para 1: greeting; the purpose of your writing.

Main body

Para 2: mention where and when you saw the ad and the job you are applying for.

Para 3: give information about your age, qualifications, previous experience (if any) and personal qualities.

Conclusion

Para 4: ask when you can come for an interview; when you could start working; closing remarks; your signature.

Write a letter of at least 100 words.

Reference Letter/Letter of Recommendation

Letters of recommendation can help you get a job or get admitted to college. Whether you are writing a recommendation letter or requesting a recommendation letter, you should know what to include.

Points to consider

Language	Grammar
Formal No use of short forms	Present Simple, Present Continuous, Future Simple, Past Simple, Present Perfect, Phrasal verbs, Infinitive or Gerund, Passive Voice
Part	Purpose	Useful expressions
First line	Greeting
First main paragraph	Say why you are writing	I have received your letter dated… which requests a reference for … I would like to recommend… I am pleased to provide the following information. I am writing to recommend…for the position of Sales Manager at … Company I had the pleasure of working directly with … during his time as a salesperson at …., and his tremendous abilities never ceased to amaze me. I was …'s direct supervisor at …, and during that time, we worked together closely, so I fully understand his capabilities
Second, third main paragraphs	Give information about the qualities with examples/ justifications of the person you are asked to recommend for a post	… has been employed at the company for … years, where he/she has held the position of… . is a creative person. He/she has a lot of imagination and new ideas. … is bright, energetic, compassionate and genuinely well rounded. …is highly charismatic and has a terrific on air presence. …is well organised. He/she makes a schedule of his/her work and activities and carries them out efficiently.
Closing expressions (1)		In conclusion, …is a creative, reliable and well-liked member of… With his abilities, adaptability, and dedication, Tom will be a great… I have no doubts you will be exceptionally pleased if you hire him. If you have any questions, please feel free to contact me at the above address. I have no hesitation in recommending…for any position which requires his many admirable qualities. It is clear to me as I hope it is to you that this young woman, Martha Holden, is an exceptional candidate
Closing expressions (2)		Best regards, Yours sincerely,
Final line	Sign and print your full name

Sample Letter of Recommendation (Reference Letter)

Dear Mr. Smith,

I am writing to recommend Tom Thompson for the position of Sales Manager at ABC Company. I had the pleasure of working directly with Tom during his time as a salesperson at XYZ, Inc., and his tremendous abilities never ceased to amaze me. I was Tom's direct supervisor at XYZ, and during that time, we worked together closely, so I fully understand his capabilities.

Tom's incredible adaptability with potential clients has let him excel in sales. His uncanny ability to know what the client wants before they tell him makes customers feel comfortable with him. His flexibility also allows him to switch tactics quickly if the customer changes their mind about something at the last minute.

Tom is also able to work effectively with other co-workers, making him a great addition to the team. After taking the initiative to sign up for classes on leadership and interpersonal skills, he even presented the information he learned to the rest of the company, which dramatically improved the way we communicate. I have enjoyed watching the way he has grown and excelled at XYZ, Inc.

With his abilities, adaptability, and dedication, Tom will make a great Sales Manager for ABC Company. I have no doubts you will be exceptionally pleased if you hire him. If you have any questions, please feel free to contact me at the above address.

Sincerely,

John Johnson

ACTIVITY

Todd Green has received a letter from Mr Fleming, asking for a reference for Miss Collins who worked for Mr Green's company for two years. She left when she moved house, and she has now applied for a job in Mr Fleming's company. Look at the notes Todd Green has made, then write his letter to Mr Fleming, using the plan below (at least 100 words).

Full name: Patricia Collins

Age: 27

Work experience: worked as an office manager - two years - rose to position of a department manager

Qualities: hardworking - often worked overtime

responsible - always worked well

fast learner - quick to learn

polite and helpful

however, stubborn at times

Plan

Introduction

Para 1: salutation and reasons for writing, the person's name, age, position in company, reasons for leaving

Main body

Para 2: Character, qualities

Para 3: General comments about the person

Conclusion

Para 4: Closing remarks, polite ending, your signature

Resume (Curriculum Vitae)

A resume is a summary of your qualifications. The term comes from the French language, in which it means "to summarize". Your resume should describe you and show what you can do. It should include your professional and volunteer experience, special skills, education and accomplishments.

A curriculum vitae (CV) includes a summary of your educational and academic backgrounds as well as teaching and research experience, publications, presentations, awards, honours, affiliations and other details. In Europe, the Middle East, Africa, or Asia, employers may expect to receive a curriculum vitae.

As stated, three major differences between CVs and resumes are the length, the purpose and the layout.

In the United Kingdom, a CV is short (usually a maximum of 2 sides of A4 paper), and therefore contains only a summary of the job seeker's employment history, qualifications and some personal information.

In the United States and Canada, a CV is used in academic circles and medical careers as a "replacement" for a résumé and is far more comprehensive; the term résumé is used for most recruitment campaigns.

Curriculum Vitae

First Name Last Name

Objective

Use a specific job title here, or write a brief, simple phrase describing the type of work you are seeking.

Summary

Summarize your background and most valuable attributes.

Using concrete examples, explain to potential employers precisely what you will be able to do for them.

Describe your unique gifts and strengths. Write this section last, as it is often the most difficult to write.

Personal Data

Name: Brenda Scott

Date of birth: 30 August 1980 Marital status: single Address: 44 London Road, Winchester SO16 7HJ Phone:

Home phone: 0962 8890 Work phone: 0703 77877

Education: Churchill Comprehensive School Basingstoke 1991-1996

Additional Education: Winchester Technical College 1996 - 1998

Work Experience:

Office assistant Totton Engineering, Totton 1997-1999

Personal assistant Millbank Foods, Southampton 1999 to date

Languages Knowledge:

English Excellent Good Fair

Spanish Excellent Good Fair

Computer & Technical Skills: Operating systems

Licences & Certificates: driving licence

Interests & Activities: I play club basketball regularly and I sing and play the guitar with a local country and western band.

References: Mr John Robinson, Sales Director, Totton Engineering, Cadnam Street, Totton S023 4GT

ACTIVITY

Write your own CV. Use Brenda's CV as a model.

2.2 Articles

Describing People

Points to consider

Language	Grammar
Complex sentences joined with connectors, a wide range of adjectives	Present Simple, Past Simple, Present Perfect, Gerund

When describing people your composition needs to be well organized.

Introduction
Paragraph 1 Set the scene: name of the person time/place you met/saw him/her	I first met… I've made friends with… …has been my friend for/since…
Main body
Paragraph 2 Physical appearance: height, build, age, facial features, hair, clothes	…is quite good-looking/attractive …is tall and slim with (brown eyes) and… … is in her early teenage … dresses casually, he/she usually wears…. … looks quite conservative/trendy/fashionable and sporty
Paragraph 3 Personality characteristics (positive and negative)	…is very optimistic and always sees the positive side of things. …is a caring person and always helps others. …is a very polite person and behaves towards people in a pleasant way. But he/she can be/tends to be arrogant at times and thinks he/she is better than others
Paragraph 4 Activities he/she takes part in/likes doing: hobbies, interests	… is interested in/keen on/fond of …likes/enjoys/ loves … (ing form) …can't stand… (ing form)
Conclusion
Paragraph 5 Comments/feelings about the person	It's great fun to be with… I'm glad to have… as my friend I'm really happy I've met… He/she's really made all the difference to being at a new school/a camp.

To describe people's physical appearance you can use the following words:

...

height	(quite) short/ tall, of medium height
built	well-built, plump, slim, slender, skinny, thin, muscular, overweight
age	young, old, middle-aged, teenage, early twenties, late sixties
complexion	pale, tanned, fair, ruddy, black
face	round, freckled, cheekbones, wrinkled, oval, long, square
hair	straight, wavy, curly, blond, permed, shoulder-length, long, short, black, grey
eyes	almond/heart-shaped, slanting, (dark) brown, green, blue, large, sparkling
nose	hooked, curved, crooked, small, quite large, rather big, upturned

Ïîäîáíûå äîêóìåíòû

• Use of context approach in the foreign language teaching in the senior grades

  Context approach in teaching English language in Senior grades. Definition, characteristics and components of metod. Strategies and principles of context approach. The practical implementation of Context approach in teaching writing in senior grades.
  
  äèïëîìíàÿ ðàáîòà [574,3 K], äîáàâëåí 06.06.2016
  

• The significance of using interactive whiteboard in teaching English at primary school

  The history of the use of the interactive whiteboard in the learning. The use of IWB to study of the English, the advantages and disadvantages of the method. Perfect pronunciation, vocabulary. The development of reading, writing, listening and speaking.
  
  ïðåçåíòàöèÿ [1,3 M], äîáàâëåí 23.02.2016
  

• The types of extracurricular work in approach of foreign language

  The purpose and psychology-pedagogical aspects of extracurricular work on a foreign language. Requirements to extracurricular work. Forms of extracurricular educational work on a foreign language. Using the Internet in extracurricular work on English.
  
  êóðñîâàÿ ðàáîòà [38,9 K], äîáàâëåí 19.03.2015
  

• Methods of teaching foreign languages from an early age

  Process of learning a foreign language with from an early age. The main differences between the concepts of "second language" and "foreign language" by the conditions of the language environment. Distinguish different types of language proficiency.
  
  ñòàòüÿ [17,3 K], äîáàâëåí 15.09.2014
  

• The use of Total Physical Response techniques in teaching English language school

  Investigation of the main reasons English language jelly. Characteristics of the expansion content Total Physical Response; consideration of the basic pedagogical principles of its use in teaching language inostannomu junior and senior school age.
  
  êóðñîâàÿ ðàáîòà [40,2 K], äîáàâëåí 21.02.2012
  

• Developing reading skills

  Main part: Reading skills. A Writing Approach to–Reading Comprehension–Schema Theory in Action. The nature of foreign-language teaching. Vocabulary teaching techniques.
  
  êóðñîâàÿ ðàáîòà [23,8 K], äîáàâëåí 05.12.2007
  

• Organization of English lessons at the initial stage

  Features of training of younger schoolboys and preschool children. Kognitivnoe development of preschool children. Features of teaching of English language at lessons with use of games. The principal views of games used at lessons of a foreign language.
  
  êóðñîâàÿ ðàáîòà [683,5 K], äîáàâëåí 06.03.2012
  

• Games activity at the foreign language lesson as one of the basic ways of learning English at primary school

  Disclosure of the concept of the game. Groups of games, developing intelligence, cognitive activity of the child. The classification of educational games in a foreign language. The use of games in the classroom teaching English as a means of improving.
  
  êóðñîâàÿ ðàáîòà [88,5 K], äîáàâëåí 23.04.2012
  

• The motivation as training to foreign language

  Motivation to learn a foreign language in Kazakhstan. Motivation in the classroom. The role of games on language lessons. Examples of some games and activities which had approbated on English language lessons. Various factors of student motivation.
  
  êóðñîâàÿ ðàáîòà [25,0 K], äîáàâëåí 16.01.2013
  

• Teacher of two languages

  Teaching practice is an important and exciting step in the study of language. Description of extracurricular activities. Feedback of extracurricular activity. Psychological characteristic of a group and a students. Evaluation and testing of students.
  
  îò÷åò ïî ïðàêòèêå [87,0 K], äîáàâëåí 20.02.2013
  

• Error correction strategies in English classroom

  Involvement of pupils to study language as the main task of the teacher. The significance of learners' errors. The definition of possible classifications of mistakes by examples. Correction of mistakes of pupils as a part of educational process.
  
  êóðñîâàÿ ðàáîòà [30,2 K], äîáàâëåí 05.11.2013
  

• Is learning English abroad beneficial for Russian people?

  What are the main reasons to study abroad. Advantages of studying abroad. The most popular destinations to study. Disadvantages of studying abroad. Effective way to learn a language. The opportunity to travel. Acquaintance another culture first-hand.
  
  ðåôåðàò [543,8 K], äîáàâëåí 25.12.2014
  

• Teaching Vocabulary at the Initial Stage of Instruction

  Methods of foreign language teaching. The grammar-translation method. The direct, audio-lingual method, the silent way and the communicative approach. Teaching English to children in an EFL setting. Teaching vocabulary to children. Textbook analysis.
  
  êóðñîâàÿ ðàáîòà [142,6 K], äîáàâëåí 09.12.2012
  

• Methods and approaches in vocabulary teaching and their influence on students’ acquisition

  The development in language teaching methodology. Dilemma in language teaching process. Linguistic research. Techniques in language teaching. Principles of learning vocabulary. How words are remembered. Other factors in language learning process.
  
  ó÷åáíîå ïîñîáèå [221,2 K], äîáàâëåí 27.05.2015
  

• Technologies of teaching a foreign language as a second

  The bases of teaching a foreign language. Effective methodology of teaching a foreign language as a second. Using project methods in teaching. The method of debate. The advantages of using games. Various effective ways of teaching a foreign language.
  
  êóðñîâàÿ ðàáîòà [679,3 K], äîáàâëåí 21.01.2014
  

• The improvement of work on the rhythm in the classes of english on the materials of limericks

  Peculiarities of English nonsense rhymes – limericks and how to use them on the classes of English phonetics. Recommendations of correct translation to save its specific construction. Limericks is represented integral part of linguistic culture.
  
  ñòàòüÿ [17,5 K], äîáàâëåí 30.03.2010
  

• Organization of foreign language lessons in kindergarten

  The problem of linguistic abilities of a child. Goals and objectives of foreign language teaching preschoolers. Number of pupils in a group, the frequency, duration of sessions. The game as the leading method of teaching preschoolers. Learning vocabulary.
  
  êóðñîâàÿ ðàáîòà [39,5 K], äîáàâëåí 26.06.2015
  

• Intercultural Competence in teaching

  Intercultural Communication Competence: Language and Culture. The role Intercultural Communicative Competence in teaching foreign languages. Intercultural Competence in Foreign language teaching. Contexts for intercultural learning in the classroom.
  
  êóðñîâàÿ ðàáîòà [94,1 K], äîáàâëåí 13.05.2017
  

• Development of creative abilities at English lessons

  Development of skills of independent creative activity in the process of game on the lessons of English. Psychological features of organization of independent work and its classification. Development of independence student in the process of teaching.
  
  êóðñîâàÿ ðàáîòà [35,8 K], äîáàâëåí 03.04.2011
  

• Model of foreign language teaching

  The applied science model. The basic assumptions underlying this model. Received and experiential knowledge. Oldest form of professional education. The most advanced modern teaching strategies. Projects for the development of creative abilities.
  
  ïðåçåíòàöèÿ [156,0 K], äîáàâëåí 09.03.2015
  

• ãëàâíàÿ
• ðóáðèêè
• ïî àëôàâèòó
• âåðíóòüñÿ â íà÷àëî ñòðàíèöû
• âåðíóòüñÿ ê íà÷àëó òåêñòà
• âåðíóòüñÿ ê ïîäîáíûì ðàáîòàì