Digital product quality versus customer expectations: video game industry example
Research on product quality and customer value. Learning a video game as a digital product. Marketing strategy for digital products. Video game design and usability principles. Basic text analysis with LDA. The main characteristic of game descriptions.
Рубрика | Менеджмент и трудовые отношения |
Вид | дипломная работа |
Язык | английский |
Дата добавления | 07.12.2019 |
Размер файла | 3,2 M |
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Appendix
Game Development Industry Statistics
Figure 1. Market Shares by Brand Name and Company (2017)
Figure 2. Average % of Positive Reviews on Steam.com by Developer Type (2014-2018)
In-game VS All Other Digital Gaming 2012-2017
Dataset Variable Descriptions
Variable |
Description |
Scale |
|
Developer |
Name of the game development company |
Text |
|
Country |
Country where the game was developed |
Text |
|
Name |
Name of the video game |
Text |
|
Year |
Year the game was developed |
Number (2016-2018) |
|
Num. Rev. |
Number of reviews |
Number |
|
Positive |
Percent of positive reviews |
0-100% |
|
Description |
Description of the game by developer |
Text |
|
Metascore |
Weighted average score parsed from metacritics.com from the marks left by the industry professionals |
Number (0-100) |
|
Review 1…n |
Text of the particular review |
Text |
|
Topic.Desc. 1…n |
Topic of the particular description |
Text |
|
Topic.Review 1…n |
Topic of the particular review |
Text |
Game distribution by country and year
Figure 1. Corporations by country Figure 2. Indie developers by country
Figure 3. Corporations by year Figure 4. Indie developers by year
Distributions in data
Figure 1. Distribution of number of reviews
Figure 2. Distribution of % of positive reviews
Figure 3. Distribution of metascores
Data gathering process
The process of gathering the data may be tracked on the example of the game “Dark Souls III”. The first thing to do is to find the game in the search on the Steam platform. Each game has its own page with all the necessary information about the game such as developer, screenshots or trailers, description, reviews and the opportunity to buy a game.
On that page all the needed information is delineated in the red rectangules. The first thing to gather is the developer and the year of release. In the case of the example these are FromSoftware, Inc and 2016 respectively. Then, the number of reviews and the percentage of positive reviews remains the second thing to take a look at (71 716 reviews, 90%).
Moving on, for textual data analysis the game description is required. The description might contain a variety of information from the plot and character description to a list of awards won by the game.
The second part of the analysis requires the collection of reviews. In order to create the most unbiased and full picture of the situation, the reviews are selected on the basis of its helpfulness. The helpfulness of the review is defined in accordance to the number people who evaluated the review as helpful which can be seen in the left upper corner. They also are automatically arranged in order of the helpfulness. So, first five most helpful reviews are chosen on that basis.
Words in descriptions
Table 1. Corporations
Topic 1 |
Topic 2 |
Topic 3 |
|
CharacterCustomizationUserDownloadInterfaceDesign
|
StorylineStoryFeaturesEpisodeEmotionActionEnemyCombatChallengeExplorationHistory |
GameplayExploreBattleExperienceAdventureMysteryHorrorDramaEnvironmentTextureProgress |
|
Topic 4 |
Topic 5 |
Topic 6 |
|
SettingConceptStrategyTacticFootballGolfPortPlaneFleetRaceWar |
ModeShooterPVPSquadMatchCo-opSupportLauncherUpgradeTeamSessionTutorial |
SystemUseLoyaltyExpansionRankAchievementControlsLoadDevelopTechnology |
Table 2. Independent developers
Topic 1 |
Topic 2 |
|
WorldChallengeObstacleManRaceStat |
BattleEnemyFightSurvivePowerPlayerModeArmy |
|
Topic 3 |
Topic 4 |
|
PuzzleMysteryAdventureLifeExploreStory |
SaveLevelPlayerModeCampaignNetwork |
Word distribution for reviews (corporations)
Review 1
Review 2
Review 3
Review 4
Review 5
Word distribution for topics (for independent developers)
Review 1
Review 2
Review 3
Review 4
Review 5
Regression models for independent developers
Figure 1. Multinomial logistic regression output model for descriptions
Figure 2. Multinomial logistic regression output model for reviews
Link to the data and code storage
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