Systematic approach to the strategy management of recruiting and hiring of personnel
Development of an effective workforce strategy of the company. Systematization of influencing factors on Human Resources. Use of the personnel management system to reduce financial costs for talent selection. Implementation of startups and internships.
Рубрика | Менеджмент и трудовые отношения |
Вид | статья |
Язык | английский |
Дата добавления | 20.07.2024 |
Размер файла | 900,3 K |
Отправить свою хорошую работу в базу знаний просто. Используйте форму, расположенную ниже
Студенты, аспиранты, молодые ученые, использующие базу знаний в своей учебе и работе, будут вам очень благодарны.
Размещено на http://allbest.ru
University Brno
Systematic approach to the strategy management of recruiting and hiring of personnel
Olena Sobolieva-Tereshchenko
PhD, Intern in the Department
of Business Management Masaryk
Czech Republic
Abstract
The article presents a comprehensive analysis and systematization of the areas of selection and hiring of personnel for the development of a company's personnel strategy. In the modern condition labor market, the HR management strategy plays an important role in managing human resources. It helps the company to meet the organization's needs in competitive personnel and reduces time and finances for hiring personnel. The balanced and reasonable strategy of HR management involves the company developing a strategic recruiting and hiring plan based on an integrated approach, taking into account the time interval. This makes it important to develop a recruitment matrix based on existing theoretical views, ideas, and principles. The main methods of selection and recruitment of HR management such as Start-Up, Internship, Project team/Brigade team, and Recruitment of personnel with a probationary period were studied. The study examines four main periodic methods of personnel search and selection. Additional study analyzes the advantages and disadvantages of each of the given methods. The determining factors of recruiting and hiring personnel management such as type of HR management, company HR goals, influencing factors on HR management, and sources of HR financing were systematized. Based on an analysis of existing personnel selection methods, the author developed the Recruitment and Staff Selection Matrix (RSSM). Special conditions and options of RSSM can be used by companies when developing complex systems and strategic plans for recruiting and hiring necessary staff in modern conditions of development HR management.
Keywords: personnel management system; talent management; internship program; project management; selection program; recruitment methods; cconceptual framework.
Introduction
Statement of the problem. To effectively recruit personnel, it is necessary to consider all possible features of sources of employee search. It is also important to compare the means and methods of finding employees with the company's needs, financial situation, production, and labor characteristics. That is why it is important to develop an integrated approach to the use of personnel selection and adaptation methods, depending on the main goals of recruiting and hiring personnel according to the needs of the company.
The purpose of the study is to analyze and evaluate modern methods of personnel selection and to determine the most appropriate methods of selection depending on such characteristics of companies as the main goals of personnel recruitment and hiring, the existing period of personnel recruitment, the sources of financial resources directed to the search for personnel, the specifics, internal and external factors of the company.
The business landscape is constantly changing and recruitment methods are changing too. workforce personnel management human resource
To keep up with the times, employers must consider various approaches to personnel selection, including hiring employees taking into account the achievement of the main goals of the company, internal and external factors influencing its development, and sources of financing.
Analysis of the latest research and publications. The results of scientific research in recruiting and hiring personnel management are based on the works of such foreign scientists as J.Allen, S.Anjum, A.Beiu, C.Birch, B.Brunner, R.Dimitriu, J.Gault, N.Gusain, S.Ismail, Y.Janin, A.Kataria, J.Kim, J.Mello, A.Melnic, T.Munyon, D.Ott, A.Pusiran, J.Redington, H.Shisaande, J.Tolentino, E.Tomaszczyk, J.Tovey, K.Zarkin. Domestic scientists who are engaged in research of various aspects of the strategy of recruiting and hiring of personnel include N.Bazaliyska, K.Bronitska, N.Fedynets, A.Holovko, I.Kislytska, D.Kudymenko, O. Koshonko, O.Krasnoshtan, O.Kravchuk, O.Lozhachevska, G.Muterko, M.Mykhailichenko, P. Nagorna, V.Smagin, O.Sobolieva-Tereshchcenko, V.Tymoshenko, I.Varis, T.Vonberg.
The purpose of this article is to consider the typology of recruiting and selecting methods for companies and to provide recommendations on the directions of their use in the development of the strategy of recruiting and hiring personnel management.
Research results
The priority of the modern approach to the strategy of recruiting and hiring personnel management is the desire to form costs at such an optimal level, which will make it possible to achieve the maximum possible results of the personnel recruitment procedure.
Research published in Robert's Half Salary Guide found that retaining the wrongly hired employee had noticeable negative consequences. This resulted in decreased productivity (23%), increased workload (22%), and increased stress in teams (19%) [1].
The recruitment and selection process should be based on scientific principles since mistakes made in their implementation will negatively affect the effectiveness of the organization and the social and psychological climate of the team [2].
To make a balanced decision regarding the expediency of using each of the personnel search methods, the enterprise must take into account not only the company goals and financial support recruiting activity but also analyze the main advantages and disadvantages of each of the methods. Therefore, to optimize organizational and management processes and ensure the effectiveness of the management system, companies should use appropriate assessment tools and pay attention to the main influencing factors [3]. Insufficient attention to the system of recruitment, selection, and adaptation in the company can lead to the dismissal of personnel and increased financial costs for finding a replacement.
The main methods of personnel search and selecting staff have become the following[2-20].
1. Start-Up/Business incubator. The main goal of talent management in the form of a Startup/Business Incubator is to find, attract, and ensure further effective development of talented staff. The results of Tog J. Daniel Kim research elucidate whether and when firms can harness human capital through startup acquisitions («acqui-hiring») [4]. The recruiting talent from start-up acquisition is much faster, the company can get even those skills that it currently does not have at all, and it is more responsive to changing business objectives. However, talent acquisition is also costly and risky [5]. The main risk in recruiting staff from a Startup or Business incubator is the high staff turnover rate. Therefore, the company needs to make the most of talent while they are a part of the organization is what matters, as talent will inevitably leave [6].
2. Internship. During the hiring process, companies usually prefer candidates with work experience and practical knowledge. But often they also look closely at their interns and choose them as their new employees [7]. Thus, companies also save costs on hiring staff, adaptation, and training personnel. On the one hand, internships provide companies with several advantages. Interns provide physical assistance to the company, propose innovative ideas, and share knowledge [8]. On the other hand, internships have disadvantages for organizations. The main disadvantages of internships are that companies need to provide guidance, extensive support, training, and feedback to interns at every stage to make them productive for them and secure an internship placement [9]. Financial benefits are frequently mentioned in the literature and are widely accepted by employers. Interns often work for free or are paid a minimum salary, allowing companies to reduce their recruitment and training costs for new employees [10].
Some studies have shown that internships can provide opportunities to improve employee coaching skills inside of companies for "retroactive learning". For example, junior employees can test their supervisory skills on interns [11], and supervisors can intervene in interns' performance and improve their teaching skills [12].
3. Project Team / Brigade team. Many companies use external specialists who temporarily work in the company's project team as a source of hiring new staff. External members of the company's project team who have successfully fulfilled their role in the project and contributed to its success can be valuable asset for further support of project implementation results. Sometimes recruiting staff can be targeted simultaneously at individuals and existing teams. That is, staff can be acquired individually and collectively at multiple levels and deployed within companies. A term like «cluster hiring» was used to describe this process. Cluster hiring approach employment costs will be lower per employee than individual staffing approach employment costs. Additionally, Teams staffed through a cluster hiring approach will be more motivated and perform at a higher level than teams staffed through an individual approach as a function of managerial and self-expectancies. [ 13 ]. The essential advantage of recruiting staff from the project team for the new project team is that the costs associated with the project are lower using a combined team, compared to the solution of forming a unique team or a contract-based one. [14]
4. Recruitment with a probationary period. One of the ways to protect a company from hiring an unsuitable employee is to conclude an employment contract with a probationary period. A probationary period allows an employer to see how a person performs their duties before making a long-term commitment to that person. Probationary employees motivate older «lazy» employees to be more «hardworking». The main disadvantages of external recruitment for a company are the risk of hiring candidates who later prove that they cannot maintain the high potential they demonstrated during the selection process and the higher cost of hiring staff. [15].
The greatest benefit of probation is the evaluation of the newly hired employee's suitability for permanent employment and the opportunity to correct errors in recruitment and selection without incurring costs. [16]. On the other hand, the employer cannot be sure of the employee either since the employee may keep on searching for another job and give up the contract executed during the probation period as soon as he/she identifies another preferable job. The disadvantage of Recruitment with a probationary period is that the company does not have a 100% guarantee of hiring the employee, since the employee can continue to look for another job and refuse the contract concluded during the probationary period as soon as he determines another preferred job. [17].
To make informed decisions on hiring personnel, it is proposed to use a matrix that would quickly and efficiently find and attract the specialists needed for the job. During the study, four methods of personnel search were considered and analyzed: Startup/Business incubator, Internship with subsequent employment, Project team/Brigade team, and Recruitment with a probationary period, the Recruitment and Staff Selection Matrix was developed. The Recruitment and Staff Selection Matrix is a method that helps to understand, analyze, and prioritization of approach in the company strategy of recruiting and hiring personnel management. According to RSSM, all recruitment and selection methods can be divided into four groups:
1. Long and innovation
2. Not long and innovation
3. Long and non-innovative
4. Not long and non-innovative
Every group of the RSSM corresponds to the method of recruitment and hiring staff. Long and innovation group correspondents with estimate and selection staff during our working in the Project team or Brigade team. The most advanced company pays attention first of all to this group, it is helps to save time and money for other groups. Relatively long working time and high efficiency allow for qualitative assessment of personnel.
Not long and innovation group correspondents with estimate and selection staff during our working in Start-Up or Business incubator. Long and non-innovative correspondents with estimate and selection staff during our working in the probationary period. Not long and non- innovative correspondents with estimate and selection staff during our working in Internship. Based on its strategy of recruiting and hiring of personnel management each company independently chooses which group is most important for it at a certain stage.
Fig.1. Recruitment and Staff Selection Matrix (RSSM)
Source: Compiled by the author based on [2-17]
The detailed study of various methods made it possible to determine the main advantages and disadvantages of each group of recruiting and selection staff. The advantages and disadvantages of Start-Up/ Business Incubator, Internship followed by employment, Project team /Brigade team, and Recruitment with a probationary period are presented in Figure 2. [217].
The study of methods and techniques of different authors made it possible to systematize the factors influencing a company's choice of a particular strategy for selecting and managing personnel recruitment. Factors influencing the use of companies are presented in Table 1.
The main influencing factors include the type of HR management, company HR goals, influencing factors on HR management, and sources of HR financing [2-17]. In this way, financial support for recruiting activities allows you to significantly reduce the cost of hiring personnel. In addition, a separate direction of reducing the cost of hiring personnel is the hiring of cheap personnel from other countries.
Thus, the level of minimum wage in the country acts as a financial component of labor development potential in the conditions of globalization processes from the point of view of the offer of a cheap workforce.
Fig.2. Advantages and disadvantages of groups of recruiting and selection staff
Source: Compiled by the author based on [2-17]
An important condition for ensuring the company's tendency toward stable development is the indisputable application of methods and methods of financial strategies in its activities.
Table 1
Factors influencing a company's choice of a particular recruitment and selection strategy
Type of HR management |
Company HR goals |
Influencing factors on HR management |
Sources of HR financing |
||
Start-Up / Business incubator |
Talent Management Ad-hoc management Business management |
Development and implementation of new ideas Formation of an intellectual reserve of potential labor resources Building or improving a reputation |
Government policy towards Start-Ups Need for innovation and digitalization Need to improve existing processes and products |
Innovation fund Venture capital Investment capital International and national grants |
|
Internship |
Business management Intern Management Adaptation management |
Growth of the level of intellectual and physical potential of labor resources Coaching as an estimation of the potential of the personnel reserve of managers, “retroactive learning” Exchange of experience, improved qualification, professional development |
Businesses need to hire interns for specific seasons Need for improvement and updates Need for expansion and development |
International and national grants Company budget |
|
Project team / brigade team |
Talent Management Project management Team management Anti-crisis Management |
Development, implementation, and launch of new products and services Increasing the level of intellectual potential of labor resources Solving complex problems, increasing profitability |
Seasonality of production Rescue activities Need for innovation, improvement, and digitalization |
Innovation fund Investor capital International and national grants State or local budget Bank loan, Company Budget |
|
Recruitment with a probationary period |
Hiring management Adaptation Management Human Resource Management |
Supporting the standard activities and profitability of the company; Increase in the level of intellectual and physical potential of labor Market expansion |
Need to maintain current conditions Need of expansion Need of replacement |
Company budget |
Therefore, an important part of the company's general strategy for hiring personnel should be the financial strategy and the strategy of recruiting and selecting personnel. The classification of methods recruiting and selecting staff and main their characteristic is schematically presented in Fig. 3.
• Short period with reduced working hours
• Elementary level production tasks
• Partial external financing
• Using internal mentors and coaches
• Sufficient effectiveness
Fig.3. Methos and characteristics of groups of recruiting and selection staff
Source: Compiled by the author based on [2-17]
Conclusions and prospects for further research
The following conclusions were obtained based on the study of existing methods and techniques of recruiting and searching staff, consideration of their advantages and misadventures, and studies of factors influencing decision-making.
First of all, the ability to set priorities and choose the optimal strategy for recruiting staff allows one to effectively use time and complete more operational tasks. Secondly, the determining priority tasks and correct assessment of factors influencing the selection of a group in RSSM help to understand the algorithm of actions and develop an effective strategy for recruiting and selecting staff. In the end, the system of targeted actions in each RSSM group allows HR managers to implement effective using financial resources for recruiting staff.
In this study, only four recruitment and selection methods were selected as the sample. Similar studies can be carried out with further process hiring and adaptation of personnel or other recruiting and selecting methods («The employee recruits employees» method, recruits from outsourcing team, etc.). Future recruitment and selection research could use empirical data on the use of RSSM to gain a deeper understanding of the information and evaluate the effectiveness of each method.
Gratitude. The author would like to thank the Department of Business Management at Masaryk University, Brno, Czech Republic for supporting Ukrainian scientists. The researcher expresses gratitude Head of the Department of Business Management, Ph.D., doc. Ing. Mgr. Jakub Prochazka for facilitating ongoing training and research work.
References
1. 6 warning signs you've hired the wrong person for the job. Available at URL: https://www.roberthalf.com/gb/en/insights/management-tips/6-warning-signs-youve-hired-wrong-person-job (in English)
2. Katana, A., Garg, P., Rastogi, R. (2013). Psychological Climate and Organizational Effectiveness: Role of Work Engagement. IUP Journal of Organizational Behavior. 7(3), 33-46, Available at SSRN: https://ssrn.com/abstract=2357804 (in English)
3. Tymoshenko, V. (2022). Talent management is an essential component of organizational success. European Scientific Journal of Economic and Financial Innovation, 2(10), 59-64. https://doi.org/10.32750/2022- 0205 (in Ukrainian)
4. J. Daniel Kim (2023) Startup Acquisitions as a Hiring Strategy: Turnover Differences Between Acquired and Regular Hires. Strategy Science 0(0). https://doi.org/10.1287/stsc.2022.0026 (in English)
5. Gusain, N. (2017). Talent acquisition vs development: With a focus on leadership development programs. Available at SSRN: https://ecommons.cornell.edu/server/api/core/bitstreams/3c934de4-a30c-44ee- bb44-2dbbb5305019/content (in English)
6. Ott, D. L., Tolentino, J. L., Michailova, S. (2018). Effective talent retention approaches. Human resource management international digest, 26(7), 16-19. (in English)
7. Gault J, Redington J, Schlager T (2000) Undergraduate business internships and career success: are they related? J Mark Educ 22:45-53 (in English)
8. Tovey J (2001) Building connections between industry and university: implementing an internship program at a regional university. Tech Commun Q 10(2):225-239 (in English)
9. Birch C, Allen J, McDonald J, Tomaszczyk E (2010) Graduate internships: bridging the academic and vocational divide. In: Halley S, Birch C, Trmpelaar DT, McCuddy M, Hernandez Nanclares N, Reeb-Gruber S, Gijselaers WH, Rienties B, Nelissen E (eds) Proceedings of the 17th ENINEB conference: crossing borders in education and work-based learning. FEBA ERD Press, London, pp. 194-195 (in English)
10. Anjum, S. (2020). Impact of internship programs on professional and personal development of business students: a case study from Pakistan. Future Business Journal 6, 2 https://doi.org/10.1186/s43093-019-0007-3 (in English)
11. Brunner, B. R., Zarkin, K., Yates, B. L. (2018). What do employers want? What should faculty teach? A content analysis of entry-level employment ads in public relations. Journal of Public Relations Education, 4(2), 21-50. (in English)
12. Pusiran, A. K., Janin, Y., Ismail, S., Dalinting, L. J. (2020). Hospitality internship program insights. Worldwide Hospitality and Tourism Themes, 12(2), 155-164. (in English)
13. Munyon, T., Summers, J., Ferris, G. (2011). Team staffing modes in organizations: Strategic considerations on individual and cluster hiring approaches. Human Resource Management Review - human resource management rev. 21, 228-242. Available at SSRN: https://doi.org/10.1016/j.hrmr.2010.07.002. (in English)
14. Melnic, A. S., Puiu, T. (2011). The management of human resources within projects: the structures of the project team, the responsibility assignment matrix. Economy Trans disciplinarity Cognition, 14(1), 476. (in English)
15. Beiu, A. F. (2018). Recruitment and selection of human resources in the Romanian organizations. In Solutions for Business, Culture and Religion in Eastern Europe and Beyond: The 2016 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC), pp. 99-113. (in English)
16. Shisaande, H. N. T. (2018). Factors influencing staff performance during the probation period in the public service of Namibia: A case study of Oshana regional council (Doctoral dissertation, University of Namibia), 292 p. (in English)
17. Dimitriu, R. (2011). Difficulties in enforcing the new probation period. Juridical Tribune (Tribuna Juridica), Bucharest Academy of Economic Studies, vol. 1(1), 23-29. (in English)
18. Sobolieva-Tereshchenko, O., Kislytska, І. (2018). Фінансова складова розвитку трудового потенціалу в умовах глобалізаційних процесів. Збірник матеріалів ІІІ Всеукраїнської науково-практичної конференції, 19.11.18 (ІІІ), 87-90. (in Ukrainian)
19. Sobolieva-Tereshchenko, O., & Bronitska, K. (2019). Financial strategy of the insurance company in conditions of implementation of legislative changes in regulation of participants of the financial market, 2(4), 6879. https://doi.org/10.32750/2019-0207 (in Ukrainian)
Анотація
Системний підхід до стратегії управління підбором і наймом персоналу
Соболєва-Терещенко Олена Анатоліївна
PhD, стажистка кафедри менеджменту бізнесу Університет Масарика Брно, Чехія
У статті представлено комплексний аналіз та систематизація напрямів підбору та найму персоналу в межах розробки кадрової стратегії компанії. В сучасних умовах ринку праці важливу роль в управлінні людськими ресурсами відіграє ефективна стратегія HR менеджменту, яка дозволяє компанії задовольнити потреби в конкурентоспроможних кадрах і скорочує час і фінансові витрати на пошук та відбору персоналу.
Збалансована та обґрунтована стратегія HR менеджменту передбачає розробку компанією стратегічного плану пошуку, відбору та найму кадрів на основі комплексного підходу з урахуванням часового інтервалу. У зв'язку з цим актуальною є розробка матриці пошуку та відбору кадрів заснованої на системі поширених теоретичних поглядів, ідей та принципів.
У статті розглядаються чотири основні періодичні методи пошуку та відбору персоналу, такі як стартапи, стажування, проектні команди, а також загальноприйнятий набір персоналу з випробувальним терміном, а також аналізуються переваги та недоліки кожного з наведених методів.
Автором систематизовано такі визначальні чинники пошуку та відбору кадрів в рамках HR менеджменту, як тип управління персоналом, кадрові цілі компанії, фактори впливу на управління персоналом, джерела фінансування персоналу. На основі аналізу існуючих методів відбору персоналу автором розроблено Матрицю Найму та Відбору Кадрів (МНВК).
Особливі умови та опції МНВК можуть бути використані компаніями при розробці комплексних систем і стратегічних планів з підбору та найму необхідного персоналу в сучасних умовах розвитку HR менеджменту.
Ключові слова: система управління персоналом; управління талантами; програма стажування; управління проектами; програма відбору; методи підбору персоналу; концептуальна основа.
Размещено на Allbest.ru
...Подобные документы
Organizational structure of the company. Analysis of the external and internal environment. Assessment of the company's competitive strength. Company strategy proposal. Structure of implementation and creation of organizational structure of management.
дипломная работа [2,7 M], добавлен 19.01.2023The impact of management and leadership styles on strategic decisions. Creating a leadership strategy that supports organizational direction. Appropriate methods to review current leadership requirements. Plan for the development of future situations.
курсовая работа [36,2 K], добавлен 20.05.2015Analysis of the peculiarities of the mobile applications market. The specifics of the process of mobile application development. Systematization of the main project management methodologies. Decision of the problems of use of the classical methodologies.
контрольная работа [1,4 M], добавлен 14.02.2016Company’s representative of small business. Development a project management system in the small business, considering its specifics and promoting its development. Specifics of project management. Problems and structure of the enterprises of business.
реферат [120,6 K], добавлен 14.02.2016Types of the software for project management. The reasonability for usage of outsourcing in the implementation of information systems. The efficiency of outsourcing during the process of creating basic project plan of information system implementation.
реферат [566,4 K], добавлен 14.02.2016Factors that ensure company’s global competitiveness. Definition of mergers and acquisitions and their types. Motives and drawbacks M and A deals. The suggestions on making the Disney’s company the world leader in entertainment market using M&A strategy.
дипломная работа [353,6 K], добавлен 27.01.2016The primary goals and principles of asset management companies. The return of bank loans. Funds that are used as a working capital. Management perfection by material resources. Planning of purchases of necessary materials. Uses of modern warehouses.
реферат [14,4 K], добавлен 13.05.2013Relevance of electronic document flow implementation. Description of selected companies. Pattern of ownership. Sectorial branch. Company size. Resources used. Current document flow. Major advantage of the information system implementation in the work.
курсовая работа [128,1 K], добавлен 14.02.2016Milestones and direction of historical development in Germany, its current status and value in the world. The main rules and principles of business negotiations. Etiquette in management of German companies. The approaches to the formation of management.
презентация [7,8 M], добавлен 26.05.2015Organizational legal form. Full-time workers and out of staff workers. SWOT analyze of the company. Ways of motivation of employees. The planned market share. Discount and advertizing. Potential buyers. Name and logo of the company, the Mission.
курсовая работа [1,7 M], добавлен 15.06.2013Considerable role of the employees of the service providing company. Human resource policies. Three strategies that can hire the right employees. Main steps in measure internal service quality. Example of the service profit chain into the enterprise.
презентация [338,7 K], добавлен 18.01.2015Definition of management. The aim of all managers. Their levels: executives, mid-managers and supervisors. The content and value of basic components of management: planning, organizing, coordinating, staffing, directing, controlling and evaluating.
презентация [414,2 K], добавлен 16.12.2014Critical literature review. Apparel industry overview: Porter’s Five Forces framework, PESTLE, competitors analysis, key success factors of the industry. Bershka’s business model. Integration-responsiveness framework. Critical evaluation of chosen issue.
контрольная работа [29,1 K], добавлен 04.10.2014Evaluation of urban public transport system in Indonesia, the possibility of its effective development. Analysis of influence factors by using the Ishikawa Cause and Effect diagram and also the use of Pareto analysis. Using business process reengineering.
контрольная работа [398,2 K], добавлен 21.04.2014Investigation of the subjective approach in optimization of real business process. Software development of subject-oriented business process management systems, their modeling and perfection. Implementing subject approach, analysis of practical results.
контрольная работа [18,6 K], добавлен 14.02.2016About cross-cultural management. Differences in cross-cultural management. Differences in methods of doing business. The globalization of the world economy and the role of cross-cultural relations. Cross-cultural issues in International Management.
контрольная работа [156,7 K], добавлен 14.04.2014Logistics as a part of the supply chain process and storage of goods, services. Logistics software from enterprise resource planning. Physical distribution of transportation management systems. Real-time system with leading-edge proprietary technology.
контрольная работа [15,1 K], добавлен 18.07.2009The audience understand the necessity of activity planning and the benefits acquired through budgeting. The role of the economic planning department. The main characteristics of the existing system of planning. The master budget, the budgeting process.
презентация [1,3 M], добавлен 12.01.2012Theoretical basis recruitment and selection methods: internal or external recruitment, job resume, job interview. Recruitment process design and development. Evaluation of methods of recruitment and selection on example of "Procter and Gamble".
курсовая работа [73,2 K], добавлен 03.05.2012Сущность понятия healthcare management, опыт его использования в зарубежных компаниях. Применяемые в данной системе методы и приемы, условия и возможности их использования в отечественных реалиях. Разработка и внедрение программы управления здоровьем.
контрольная работа [32,5 K], добавлен 26.01.2016