The Analysis of manager’s levels of school manager’s emotional intelligence
Conducting a psychological study to determine the general levels of emotional intelligence of school leaders (three dimensions of emotional intelligence: self-awareness of emotions, expression of emotions and empathy for the emotions of others).
Рубрика | Психология |
Вид | статья |
Язык | английский |
Дата добавления | 29.12.2020 |
Размер файла | 31,2 K |
Отправить свою хорошую работу в базу знаний просто. Используйте форму, расположенную ниже
Студенты, аспиранты, молодые ученые, использующие базу знаний в своей учебе и работе, будут вам очень благодарны.
Размещено на http://www.allbest.ru/
5
THE ANALYSIS OF SCHOOL MANAGERS LEVELS OF EMOTIONAL INTELLIGENCE
Yildirim Ahmet,
Director of Esencay Middle School, Tasova, Amasya, Turkey;
PhD Student of Educational Administration, Bohdan Khmelnytsky National University at Cherkasy
Abstract
Introduction. Many researches in recent years have focused on the role of emotions in working life. In this context, in order to ensure the success and happiness of the employees in the life, a certain level of Intelligence uotient-IQ-level, as well as the need to have emotional intelligence was put forward. Emotional intelligence includes emotional skills, such as emotional expression, emotion integration, and understanding of emotions. First, the industrial revolution, then technological developments and globalization, de communication, motivation, leadership, empathy, adaptation to change, continuous development, concepts such as a place in organizations and management has emerged as a business life. Since these concepts are elements of emotional intelligence, the main idea of the study is that the relationship between emotion and intelligence is the subject of both emotional intelligence and the historical development of the administration.
Purpose. This study mainly aims to determine school managers' levels of emotional intelligence (three dimensions of emotional intelligence: selfawareness of emotions, expressing emotions and sympathizing with others' emotions).
Method. The present study benefits from descriptive survey model which aims to describe a situation in the past or a currently existing situation under its own conditions. The population of the study consists of school managers working in Amasya province of Turkey. The sample of the study consists of 69 school managers working in Ta§ova district of Amasya province. The questionnaire developed by Robert Cooper and Ayman Sawaf was used as a data collection tool, which is limited to managers' three abilities related to emotional intelligence.
Conclusion. According to the results of the study conducted to examine the level of emotional intelligence of school administrators, it is seen that the school administrators have reached the best level in the sub-dimension of expressing their emotions, which are three dimensions of emotional intelligence. Accordingly, school administrators have no problem in expressing their feelings. It is observed that they have reached the advanced level according to the awareness of their feelings and awareness of others' feelings.
Keywords: Feeling; Intelligence; Emotional Intelligence; Emotional Intelligence Level.
Аннотация
ИИЛДИРИМ Ахмет,
директор середньої школи в Есенсе, Тасова, Амасья, Туреччина;
аспірант, Черкассскій національний університет імені Богдана Хмельницького
АНАЛИЗ УРОВНЕЙ ЭМОЦИОНАЛЬНОГО ИНТЕЛЛЕКТА ШКОЛЬНЫХ МЕНЕДЖЕРОВ
Вступление. Многие исследования последних лет были сосредоточены на роли эмоций в трудовой жизни. В этом контексте, чтобы обеспечить успех и счастье сотрудников в жизни, был выдвинут определенный уровень интеллекта IQ-level, а также необходимость иметь эмоциональный интеллект. Эмоциональный интеллект включает в себя эмоциональные навыки, такие как эмоциональное выражение, интеграция эмоций и понимание эмоций.
Сначала промышленная революция, затем технологическое развитие и глобализация, коммуникация, мотивация, лидерство, сочувствие, адаптация к изменениям, постоянное развитие, такие концепции, как место в организациях и управлении, стали деловой жизнью. Поскольку эти понятия являются элементами эмоционального интеллекта, основная идея исследования заключается в том, что отношения между эмоциями и интеллектом являются предметом как эмоционального интеллекта, так и исторического развития администрации.
Цель. Это исследование в основном направлено на определение уровней эмоционального интеллекта руководителей школ (три измерения эмоционального интеллекта: самосознание эмоций, выражение эмоций и сочувствие эмоциям других).
Метод. В настоящем исследовании используется модель описательного опроса, целью которой является описание ситуации в прошлом или существующей в настоящее время ситуации в ее собственных условиях. Население исследования состоит из руководителей школ, работающих в провинции Амасья в Турции. Выборка исследования состоит из 69 руководителей школ, работающих в Ташовском районе провинции Амасья. Анкета, разработанная Робертом Купером и Айманом Савафом, использовалась в качестве инструмента сбора данных, который ограничен тремя способностями менеджеров, связанными с эмоциональным интеллектом.
Заключение. Согласно результатам исследования, проведенного с целью изучения уровня эмоционального интеллекта школьных администраторов, видно, что школьные администраторы достигли наилучшего уровня в том измерении выражения своих эмоций, которое является тремя измерениями эмоционального интеллекта. Соответственно, у школьных администраторов нет проблем с выражением своих чувств. Наблюдается, что они достигли продвинутого уровня в соответствии с осознанием своих чувств и осознанием чувств других.
Ключевые слова: чувство; интеллект; эмоциональный интеллект; уровень эмоционального интеллекта.
consciousness emotion sympathy head school
INTRODUCTION
In the first half of 20 th century, in addition to its role in an individual's success, cognitive intelligence was considered as the most fundamental type of intelligence whose performance cannot be envisaged. Along with various success criteria, several studies focused on the analysis of the impact of intelligence on leadership, and demonstrated that cognitive intelligence was strongly tied with leadership [1]. However, in the 21st century, constantly changing environmental and professional conditions caused remarkable differences in the definitions of leadership and intelligence. As a result of scientific developments and social events that occurred in the Northern America and Europe during the 1960s, the absolute power of intelligence started to be questioned, and the role of emotions in professional life was discussed [2]. Thus, Mayer and Salovey [3] introduced the notion of emotional intelligence and argued that this concept could explain an employee's performance in a situation more efficiently compared to cognitive intelligence [4].
Emotional Intelligence
Dokmen [5] states that emotions function as a tool for individuals to adapt to the nature and society. Similarly, Goleman [6] define emotions as traits which trigger an individual's potential to learn, encourage them to question and seek answers to their questions, increase their capacity and help them practice what they learn in order to maintain an attitude towards a situation. According to Cooper and Sawaf [7], emotions are sources of energy which motivate an individual's inner values and shape their behaviors, thus being emitted to other individuals and influencing them. Erik Erikson, a well-known psychoanalyst, defines emotional intelligence as the ability to integrate various personal traits successfully and calls it the integrity of selfness [8]. A study on adults reports that fields of intelligence which help various species become mature are linguistic, logical- mathematical, visual-spatial, musical, bodily-kinesthetic, personal and interpersonal intelligence [9].
Emotions are the organizers of thinking and action. In addition, although emotions sometimes seem to contradict with each other, individuals need them to judge something and behave rationally. Emotional intelligence greatly helps academic intelligence when the individual aims to offer solution to a problem or make an important decision, and enable them to do these in a more qualified manner and a short time. In other words, it can be argued that emotional intelligence bears importance in terms of judgement and academic intelligence [10]. On the other hand, it is possible to gain emotional intelligence through learning instead of hereditary traits, which makes it possible to improve emotional intelligence [11].
Various studies on emotional intelligence in the last 10 years demonstrate that the difference between a distinguished and a moderate level of performance is largely related to emotional intelligence [12].
The following emotional traits can be listed as the contributors to emotional intelligence [13]:
- The ability to empathize and build emphatic relationships,
- The ability to express and understand emotions,
- The ability to control one's dispositions,
- The ability to act independently,
- The ability to adapt to one's environment,
- Seeking approval,
- The ability to solve a problem in interpersonal relationships,
- Patience and determination,
- The ability to sympathize,
- Respect.
Goleman [6] maintains the idea that emotional intelligence can be used as a criterion for the measurement of human intelligence and that it is necessary for success, and adds that emotional intelligence may help an individual be promoted to higher ranks in their professional life. Cooper and Sawaf [7], too, state that different studies reached similar conclusions on emotional intelligence and argue that it gives the energy to perform reliable and profitable business relations thanks to its relationship with moral values such as trust, integrity, empathy, flexibility and reliability. Balta§ [14] shares this view and argues that the best performances are displayed by individuals who can build healthy relationships with their coworkers, can contribute to team work and have a higher level of emotional maturity instead of those with a high level of academic intelligence.
Numerous studies revealed the importance of emotional intelligence for a manager in terms of organizational success. For instance, Pamukoglu [15] reports a highly positive correlation between manager effectiveness and emotional intelligence scores. In a similar vein, different studies indicated that a positive correlation was found between managers' emotional intelligence and levels of burnout [16], that there was a positive correlation between emotional intelligence and all dimensions of transformational leadership [17], that a positive correlation was observed between a manager's emotional intelligence and human-oriented leadership behaviors [18], that a strongly positive correlation was found out between primary school principals' emotional intelligence and teachers' job satisfaction and principals' emotional intelligence influenced teachers' job satisfaction positively [19], that vice principals' levels of emotional intelligence heavily influenced teachers' organizational citizenship behaviors, job satisfaction and levels of emotional commitment [20], that a positive correlation was found between managers' emotional intelligence and their human-oriented leadership behaviors [21], that a highly positive correlation was observed between primary school principals' educational leadership behaviors and levels of emotional intelligence [22], that secondary school principals' levels of emotional intelligence were closely related to school performance [23], and that there was a positive and significant correlation between school principals' transformational leadership behaviors and their levels of use of personal abilities which is one of the dimensions of emotional intelligence [24]. Therefore, it is clear that managers' levels of emotional intelligence play an active role in the organizational communication process [25]. Schmidt [26] also states that emotional intelligence is becoming more and more important for today's managers as numerous changes occur in professional life in the new millennium. In addition, it was also found out that a moderately significant positive correlation was observed bretween employees' levels of emotional intelligence and job satisfaction [27].
THE OBJECTiVE OF THE STUDY
This study mainly aims to determine school managers' levels of emotional intelligence (three dimensions of emotional intelligence: self-awareness of emotions, expressing emotions and sympathizing with others' emotions).
METHOD
The present study benefits from descriptive survey model which aims to describe a situation in the past or a currently existing situation under its own conditions. It attempts to objectively describe an individual or object under question without any modification or influence on them [28]. Therefore, this model was preferred to measure school managers' levels of emotional intelligence.
The population of the study consists of school managers working in Amasya province of Turkey. The sample of the study consists of 69 school managers working in Ta§ova district of Amasya province. The questionnaire developed by Robert Cooper and Ayman Sawaf was used as a data collection tool, which is limited to managers' three abilities related to emotional intelligence.
The questionnaire consists of two parts. While 4 questions are asked regarding managers' personal information in the first part, 33 behaviors in three dimensions are defined in order to measure school managers' levels of emotional intelligence in the second part. Among these behaviors, those in 1-11 are related to self-awareness of emotions, those in 12-20 are related to expressing emotions, and those in 21-33 are related to sympathizing with other people's emotions. For the data analysis, negative behaviors in the 6th, 8th, 9th, 18th, 20th, 22 nd and 24 th questions are scored as never (3), sometimes (2), usually (1) and always (0) depending on their frequency. Similarly, other behaviors are scored as never (0), sometimes (1), usually (2) and always (3) depending on their frequency. Four degrees of performance given in Table 1 were used for evaluation.Table 1
Four Degrees of Performance
Dimensions |
Careful |
Sensitive |
Advanced |
Best |
|
Self-awareness of emotions |
0-18 |
19-23 |
24-28 |
29-33 |
|
Expressing emotions |
0-12 |
13-16 |
17-19 |
20-27 |
|
Sympathizing with others' emotions |
0-14 |
15-21 |
22-27 |
28-39 |
According to Table 1, at the best level, an individual has a quite high level of emotional intelligence and can stay strong even under high pressure without losing their abilities such as creativity and influence. At the advanced level, the individual can be said to have a continuous and balanced level of emotional intelligence in most situations. At the sensitive level, the individual's level of emotional intelligence displays irregularities in terms of their abilities and skills, and thus may vary from one situa-
According to Table 2, 17 (24.6%) of the participants were female and 52 (75.4%) were male. 10 (14.5%) of the participants were between the ages of 21-30, 45 (65.2%) were between 31-40 years old, 6 (8.7%)
Table 2 Demographic Information of Participants
Personel Details |
f |
% |
||
Gender |
Female |
17 |
24,6 |
|
Male |
52 |
75,4 |
||
21-30 |
10 |
14,5 |
||
Age |
31-40 |
45 |
65,2 |
|
41-50 |
6 |
8,7 |
||
51 and older |
8 |
11,6 |
||
1-5 |
32 |
46,4 |
||
Length of Service |
6-10 |
18 |
26,1 |
|
11-20 |
16 |
23,2 |
||
21 and older |
3 |
4,3 |
||
College |
3 |
4,3 |
||
Education Level |
Licence |
55 |
79,7 |
|
Postgraduate |
11 |
15,9 |
tion to the other. At the careful level, the individual faces difficulties because of a low level of emotional intelligence and concentration on a topic, which often results in failure.
FINDINGS
In this part of the research, the findings obtained from the analysis are given. The personal information of the managers within the scope of the research is shown in Table 2.
were between 41-50 years old and 8 (11,6%) is 51 years and over. According to the length of service of the participants, 32 (46.4%) were between 1-5 years, 18 (26.1%) were between 6-10 years, and 16
(23.2%) were between 11-20 years and 3 (4.3%) are over 21 years and over. 3 (4.3%) of the participants were graduated from college, 55 (79.7%) of them were licence and 11 (15.9%) of them were postgraduate.
The results of the responses given by the managers to the frequency of their be haviors regarding the awareness of their feelings, expressing their feelings and showing the ways of behaving about the dimensions of others ' feelings are presented in Table 3.
Table 3 Frequency and Percentage Distributions Showing Behavior Patterns
Items |
Degree of Attendance |
x |
Point |
Degree |
|||||||||
Never |
Occasional ly |
Usually |
Always |
||||||||||
f |
% |
f |
% |
f |
% |
f |
% |
||||||
1 |
I can describe my feelings. |
- |
- |
5 |
7,2 |
5 |
7,2 |
59 |
85,5 |
2,78 |
30,58 |
Best |
|
2 |
I can recognize myself by moving senses. |
- |
- |
2 |
2,9 |
1 |
1,4 |
66 |
95,7 |
2,93 |
32,23 |
Best |
|
3 |
I can be aware of my feelings. |
- |
- |
- |
- |
7 |
10,1 |
62 |
89,9 |
2,90 |
31,90 |
Best |
|
4 |
I can understand that I'm starting to feel sorry. |
- |
- |
1 |
1,4 |
9 |
13,0 |
59 |
85,5 |
2,84 |
31,24 |
Best |
|
5 |
I can understand the reasons for my sorrow. |
- |
- |
- |
- |
12 |
17,4 |
57 |
82,6 |
2,83 |
31,13 |
Best |
|
6 |
I can judge myself from the point of view of others. |
42 |
60,9 |
24 |
34,8 |
2 |
2,9 |
1 |
1,4 |
0,45 |
4,95 |
Careful |
|
7 |
I enjoy my emotional life. |
4 |
5,8 |
9 |
13,0 |
20 |
29,0 |
36 |
52,2 |
2,28 |
25,08 |
Ad vanced |
|
8 |
People who expose their feelings scare me. |
8 |
11,6 |
30 |
43,5 |
10 |
14,5 |
21 |
30,4 |
1,64 |
18,04 |
Sensitive |
|
9 |
I want to be someone else. |
9 |
13,0 |
13 |
18,8 |
15 |
21,7 |
32 |
46,4 |
2,01 |
22,11 |
Sensitive |
|
10 |
I take care of my physical condition to understand my feelings. |
1 |
1,4 |
13 |
18,8 |
13 |
18,8 |
42 |
60,9 |
2,39 |
26,29 |
Ad vanced |
|
11 |
I accept responsibility for my feelings. |
- |
- |
3 |
4,3 |
10 |
14,5 |
56 |
81,2 |
2,77 |
30,47 |
Best |
|
12 |
I praise successful people. |
4 |
5,8 |
2 |
2,9 |
8 |
11,6 |
55 |
79,7 |
2,65 |
29,15 |
Best |
|
13 |
I can express my feelings. |
- |
- |
5 |
7,2 |
12 |
17,4 |
52 |
75,4 |
2,68 |
29,48 |
Best |
|
14 |
I can tell others my wishes and needs. |
1 |
1,4 |
4 |
5,8 |
25 |
36,2 |
39 |
56,5 |
2,48 |
27,28 |
Best |
|
15 |
My friends tell me that I've exposed my good thoughts about them. |
2 |
2,9 |
8 |
11,6 |
21 |
30,4 |
38 |
55,1 |
2,38 |
26,18 |
Best |
|
16 |
I keep my feelings to myself. |
20 |
29,0 |
30 |
43,5 |
16 |
23,2 |
3 |
4,3 |
1,03 |
11,33 |
Careful |
|
17 |
I explain my feelings that make me feel uneasy within the group. |
2 |
2,9 |
20 |
29,0 |
28 |
40,6 |
19 |
27,5 |
1,93 |
21,23 |
Ad vanced |
|
18 |
I have a hard time explaining my need for help. |
19 |
27,5 |
28 |
40,6 |
16 |
23,2 |
6 |
8,7 |
1,13 |
12,43 |
Careful |
|
19 |
I can sense what people I'm communicating with. |
1 |
1,4 |
4 |
5,8 |
18 |
26,1 |
46 |
66,7 |
2,58 |
28,38 |
Best |
|
20 |
I can do anything not to look ridiculous to my friends. |
16 |
23,2 |
14 |
20,3 |
11 |
15,9 |
28 |
40,6 |
1,74 |
19,14 |
Ad vanced |
|
21 |
I can see how others feel. |
1 |
1,4 |
7 |
10,1 |
29 |
42,0 |
32 |
46,4 |
2,33 |
25,63 |
Best |
|
22 |
I have a hard time talking to people who share my opinion. |
13 |
18,8 |
17 |
24,6 |
16 |
23,2 |
23 |
33,3 |
1,71 |
18,81 |
Sensitive |
|
23 |
I act according to the positive characteristics of people. |
3 |
4,3 |
11 |
15,9 |
21 |
30,4 |
34 |
49,3 |
2,25 |
24,75 |
Ad vanced |
|
24 |
I hit people's mistakes in their faces. |
4 |
5,8 |
22 |
31,9 |
18 |
26,1 |
25 |
36,2 |
1,93 |
21,23 |
Sensitive |
|
25 |
Before I explain my views, I think how others will feel. |
3 |
4,3 |
8 |
11,6 |
30 |
43,5 |
28 |
40,6 |
2,20 |
24,20 |
Ad vanced |
|
26 |
I'm a good listener. |
3 |
4,3 |
- |
- |
11 |
15,9 |
55 |
79,7 |
2,71 |
29,81 |
Best |
|
27 |
I can understand the mood of the group I've met. |
1 |
1,4 |
1 |
1,4 |
21 |
30,4 |
46 |
66,7 |
2,62 |
28,82 |
Ad vanced |
|
28 |
I can talk about people I just met. |
3 |
4,3 |
7 |
10,1 |
22 |
31,9 |
37 |
53,6 |
2,35 |
25,85 |
Ad vanced |
|
29 |
When someone is talking, I |
1 |
1,4 |
6 |
8,7 |
16 |
23,2 |
46 |
66,7 |
2,55 |
28,05 |
Ad- |
|
can understand what you want to imply. |
vanced |
||||||||||||
30 |
I can understand how others feel about me. |
1 |
1,4 |
8 |
11,6 |
18 |
26,1 |
42 |
60,9 |
2,46 |
27,06 |
Ad vanced |
|
31 |
Even if he doesn't say it, I can understand someone else's feelings. |
1 |
1,4 |
5 |
7,2 |
20 |
29,0 |
43 |
62,3 |
2,52 |
27,72 |
Ad vanced |
|
32 |
I'm revealing my feelings depends on the person I'm with. |
3 |
4,3 |
2 |
2,9 |
10 |
14,5 |
54,3 |
78,3 |
2,67 |
29,37 |
Ad vanced |
|
33 |
I can understand that those around me are troubled. |
2 |
2,9 |
- |
- |
14 |
20,3 |
53 |
76,8 |
2,71 |
29,81 |
Ad vanced |
According to Table 3, the behaviors that define the dimension of being aware of the emotions of the managers are at the best level according to the evaluation scale given in Table 1, in the 1st, 2nd, 3rd, 4th, 5th and 11th positions, in the 7 th and 10 th rank behaviors at the advanced level, 8 th and 9 th behaviors are at a sensitive level.
6th, “I can judge myself from the perspectives of others” behavior is realized on the same scale at the level of attention, and it is understood that participants are unable to judge themselves from the perspectives of others.
According to Table 3, managers to express their feelings, behaviors, defining the size, 12th, 13th, 15th, 19th, and 21st according to the evaluation scale given in Table 1, the next behaviors are at the best level, 14th, 17th and 20th the next behavior is seen to be advanced.
16 th next is “I keep my feelings to myself”, 18th the next “I find it difficult to explain my need for help” behavior has been realized at the level of attention on the same scale. According to this, it is observed that the participants opened their feelings to their heads and expressed their need for help in a normal way. 22nd he next “I have difficulty talking to people who share my opinion” behavior seems to be at the same level of sensitivity.
According to Table 3; behaviors that define the dimension of being aware of the feelings of others are observed to be at an advanced level according to the evaluation scale given in Table 1 of the 23rd, 25th, 27th, 28th, 29th, 30th, 31st, 32nd and 33rd behaviors.
24 th the next “I hit others 'mistakes in their faces” behavior takes place at the same level of precision, according to the same scale, and it can be said that participants are sensitive when they say others' mistakes. 26th the next “I am a good listener” is the best one on the same scale, and it can be said that the participants are always a good listener.
The average, scores and levels of the school administrators 'awareness of their feelings, expressing their feelings and awareness of others' feelings are presented in Table 4.Table 4
Average, Score and Level Information About Sub-dimensions
Dimensions |
Mean |
Point |
Degree |
|
Self-awareness of emotions |
2,34 |
25,74 |
Advance |
|
Expressing emotions |
2,05 |
22,55 |
The Best |
|
Sympathizing with others' emotions |
2,45 |
26,85 |
Advance |
As can be seen in Table 4, the average of the managers' awareness of the emotions and the awareness of the emotions of others and the corresponding scores are at the advanced level according to the evaluation scale given in Table 1, and at the best level in terms of expressing the feelings, They can be interpreted as having a continuous and balanced level of emotional intelligence.
CONCLUSIONS AND DISCUSSION
According to the results of the study conducted to examine the level of emotional intelligence of school administrators, it is seen that the school administrators have reached the best level in the subdimension of expressing their emotions, which are three dimensions of emotional intelligence. Accordingly, school administrators have no problem in expressing their feelings. It is observed that they have reached the advanced level according to the awareness of their feelings and awareness of others' feelings. According to this, managers have been found to have a continuous and balanced level of emotional intelligence in many cases, being aware of their emotions and being aware of others' feelings.
Similar studies are important in other dimensions of emotional intelligence, as well as in managers and other employees in different business environments and different research universes, as it will allow comparison of results.
It can be expressed as another suggestion that the organizations of the organizations providing formal education and the inservice training programs, emotions, emotion management and emotional intelligence issues should be included.
References
1.Mandell, B., Pherwani, S. (2003). Relationship between Emotional Intelligence and Transformational Leadership Style. Journal of Business and Psychology. 17(2):387-404.
2.Qakar, U. and Arbak, Y. (2003). Changing Emotion- Intelligence Relationship and Emotional Intelligence in the Light of Modern Approaches. Unpublished Work.
3.Mayer, J. D. and Salovey, P. (1993) The Intelligence of Emotional Intelligence. Intelligence. 17: 433-442.
4.Lam, L.T. & Kirby, S.L. (2002) Is Emotional Intelligence an Advantage? An Exploration of the Impact of Emotional and General Intelligence on Individual Performance. The Journal of Social Psychology. 142(1): 133-143.
5.Dokmen, U. (2000). Consolidate Develop. System Publishing. Istanbul.
6.Goleman, D. (1998). Emotional Intelligence.
3.Printing. Trans. B. S. High. Asset Publications. Istanbul.
7.Cooper, R. and Sawaf, A. (1999). Emotional Intelligence In Leadership. Trans. Z.B. Ayman and B. Sancar. System Publishing. Istanbul.
8.James, J. (1997). The Next Time You Think About It. Trans. Z. Dicleli. Boyner Holding Publications. Istanbul.
9.Healy, J., M. (1999). Your Child's Developing Mind. Qev: A.B. Dicleli. Boyner Holding Publications. Istanbul.
10.Cooper, R. K. and Sawaf, A. (2000). Emotional intelligence in leadership. Istanbul: Sistem Publishing.
11.Clark, L. (2000). Help with emotions. (Translated by Gultekin Yazgan). Istanbul: Evrim Publishing House.
12.Thomas, M., A. (2004), “Understanding Emotional Intelligence Can Help Alter Problem Behavior”, Physician Executive.
13.Guney, S. (2000). Behavioral Sciences. Nobel Publishing House, Ankara.
14.Balta§, A. (2000). Emotional Intelligence of Companies Gives High Energy. Beko News Magazine. Issue: 2 1.
15.Pamukoglu, E. (2004). Investigation of the role of emotional intelligence in executive activity in the context of female managers and research. Unpublished master thesis, Kocaeli University.
16.Gьllьce, A. З. (2006). Relationship between occupational burnout and emotional intelligence. Unpublished master's thesis, Atatьrk University.
17.Sahin, F. (2006). The relationship of emotional intelligence with effective leadership behaviors: A study on officers and non-commissioned officers working in Kayseri Military Service Department. Unpublished master thesis, Balikesir University.
18.Acar, F. (2002). Emotional intelligence and leadership. Erciyes University Journal of Social Sciences Institute. 12, pp.53-68.
19.Turanli, A. (2007). Emotional intelligence of primary school principals and job satisfaction levels of teachers. Unpublished doctoral dissertation, Dokuz Eylьl University.
20.Karaku§, M. (2008). The effect of primary school administrators and teachers 'emotional intelligence competencies on teachers' emotional commitment, organizational citizenship and job satisfaction levels. Unpublished doctoral dissertation, Firat University.
21.Acar, F. T. (2001). The relationship between emotional intelligence skills and task-oriented leadership behavior. Unpublished doctoral thesis, Istanbul University.
22.Tikir, N. (2005). Examining the relationship between primary school principals' instructional leadership behavior and emotional intelligence. Unpublished master's thesis, Gaziantep University.
23.Bardach, R. H. (2008). Leading schools with emotional intelligence: A study of the degree of association between middle school principal emotional intelligence and school success. Unpublished doctora dissertation, Capella University.
24.Ergin, D. (2008). Teachers' perceptions of emotional intelligence and transformational leadership in school management. Unpublished master thesis, Kocaeli University.
25.Tuna, Y. (2008). Emotional intelligence competencies of managers in organizational communication process. Unpublished doctoral thesis, Anadolu University.
26.Canbulat, S. (2007). To investigate the effect of emotional intelligence on job satisfaction of employees. Unpublished master thesis, Gazi University.
27.Trucker, M. L., Sojka, J. Z., Barone, F. J. and Mccarthy, A. M. (2000). Training tomorrow's leaders: Enhancing the emotional intelligence of business graduates. Journal of Education for Business. 75(6), 331-7.
Размещено на Allbest.ru
...Подобные документы
The problem of evaluation, self-assessment of personality as a psychological category. Factors of formation evaluation and self-esteem of children of primary school age. An experimental study of characteristics evaluation and self-esteem of junior pupils.
курсовая работа [28,6 K], добавлен 19.05.2011The definition of stress as the body's way of responding to any kind of stimuli. Consideration of positive and negative emotions, which may cause stress. External and internal causes of stress. The role of consciousness in the assessment of events.
презентация [1,1 M], добавлен 22.09.2015Theoretical basis of a role plays as a teaching aid. Historic background of game origin. Psychological value of a role plays. The main function and principles of game organization. Gaming technique. Classification of role plays. Advantages of a game.
курсовая работа [50,7 K], добавлен 26.04.2013Unhealthy food, lack of sleep, passive lifestyle, related works. Survey, Passive Lifestyle, Lack Of Sleep, Nutrition. How often pupils have negative feelings. Teachers' complaints. Can we do to reduce these negative displays of pupil’s behavior.
курсовая работа [25,5 K], добавлен 18.05.2015Influence psychology of cognitive activity and cognitive development on student’s learning abilities during study. Cognitive development theory in psychology. Analysis of Jean Piaget's theory. Her place among the other concept of personal development.
презентация [1,3 M], добавлен 13.04.2016Основные направления прикладных исследований в социальной психологии. Сравнительная характеристика структурных компонентов программ социально-психологического и социологического исследования. Сценарий фокус-групп по проблеме "Насилие в семье над детьми".
контрольная работа [31,8 K], добавлен 08.10.2012The definition of conformism as passive acceptance and adaptation to standards of personal conduct, rules and regulations of the cult of absolute power. Study the phenomenon of group pressure. External and internal views of subordination to the group.
реферат [15,3 K], добавлен 14.05.2011The study of harm to children from watching American cartoons. Problem of imitating negative or mindless characters from cartoons. Leading role of American cartoon industry in the animation history. First steps in the progress of a child’s development.
эссе [16,3 K], добавлен 11.04.2013Definition of Leadership. Trait theory. How this theory works. Origin and Analysis and basics Pre-conditions for effective use of Trait theory. Inborn leadership characteristics. Process of impact and interaction among the leader and his followers.
реферат [436,9 K], добавлен 24.09.2014History of the Foreign Intelligence. The variety of views of various historians on the social nature of intelligence and espionage. Structure of the U.S. intelligence community. Legislation on intelligence. Brief details of the persons who headed the CIA.
реферат [20,6 K], добавлен 24.06.2010History of the Foreign Intelligence. Structure of the U.S. intelligence community. Legislation on intelligence. Essence of soldiery and state secrets. The intelligence organizations of the Ministry of Defense. within the U.S. civilian agencies.
реферат [20,5 K], добавлен 23.06.2010Major factors of success of managers. Effective achievement of the organizational purposes. Use of "emotional investigation". Providing support to employees. That is appeal charisma. Positive morale and recognition. Feedback of the head with workers.
презентация [1,8 M], добавлен 15.07.2012The role of metaphor and figurative language in the conceptualization of emotion. Metaphorization of emotions and feelings in the romantic novels. Recommendations and set of exercises designed for students of intermediate and upper-intermediate level.
дипломная работа [1,4 M], добавлен 17.12.2011Методология, технология и архитектура решения SAP Business Objects. Возможные действия в Web Intelligence. Создание документов и работа с ними. Публикация, форматирование и совместное использование отчетов. Общий обзор приложения, его интерфейсы.
курсовая работа [1,4 M], добавлен 24.09.2015Present-day issues of foreign language teaching at secondary school. Current concepts in secondary school graduates EFL. Psychological analysis of Gardner's Theory. Learning environment in teaching English conversation.
дипломная работа [71,5 K], добавлен 20.11.2004Direction of professional self - development. Features of emotional sphere. Personal qualities of the social teacher and teacher of self-knowledge. The concept of vital functions as a continuous process of goal-setting, operations and human behavior.
презентация [2,5 M], добавлен 08.10.2016Определение и сущность Business Intelligence. Возможности BI-систем и оценка их функционала, используемые методы и роли. Характеристика, миссия и цели организации, анализ ее макросреды. SWOT-анализ исследуемого автосалона и оценка его внешней среды.
курсовая работа [231,1 K], добавлен 20.06.2014The emotion and the means of its expression in the works of fiction. Lexical and syntactical trope: tautological, explanatory and metaphorical epithets. Some words about E.M. Forster. The emotional statements in the Forster's novel "A room with a view".
реферат [28,0 K], добавлен 23.03.2011Классификация информационных систем управления деятельностью предприятия. Анализ рынка и характеристика систем класса Business Intelligence. Классификация методов принятия решений, применяемых в СППР. Выбор платформы бизнес-интеллекта, критерии сравнения.
дипломная работа [1,7 M], добавлен 27.09.2016The manager. Manager's job. Critical skills related to managerial competence. The main characteristics of the effective manager. Decision Making Skills. Conflict Management Skills. Flexibility and Creativity.
дипломная работа [66,8 K], добавлен 11.01.2004